When turning printer on I get a warning that the cartridges cannot move.
It's stack at the left end of the axis (away from the buttons).
I am looking for instruction for removing the covers and solve this.
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Re: Cartridges are not moving
Go to ur Manuel and it will tell you.......if u dont have it go to the help line from HP....LOOKS TO ME U HAVE NOT INSTALLED CARTRIDGE PROPER......as it cam loose......if u can fix the problen bring it to a repair shop
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Carrier Jam means that the Carrier which carries the cartridges is not moving correctly in this case please follow the below Steps: Lift the Flat Bed Scanner up so that you can find the Cartridges Inside. Remove the Cartridges from the Printer. Move the Cartridge Carrier Back and Forth as fast as you can! Replace the Cartridges back to the Printer!
no standard ways to replace the cartridge of this printer so better follow
these instructions to remove the cartridge and replace it. You will need to
unplug the power cable of the printer as quickly as possible after the
cartridge leaves its home base position when it moves to initialize after being
Turn On the printer.
Unplug the power cable from the
printer when the cartridge carrier left the home base position to move to
the other end. (Look and see inside the cartridge carrier, when after
turning on, it will initialize, the cartridge carrier will move from one
end to the other end. Just as about to move in the center unplug quickly
the power cord)
You can now freely remove the
cartridge and replace it.
After replacing, push the
carrier to its home and reinstate the power cable.
1) Please do not use RE-FILLED cartridges as they will clog the heads terribly. 2) Turn off printer, Remove all cartridges, Gently move the printer head to the RIGHT with short thrusts. It is not necessary to move it completely to the right hand home position just simply away from the obvious jam. 3) With a flashlight and tweezers try to locate paper jam in the print head track. Best to also blow out paper chafe with a weak air bulb. WARNING: Do not let your male friend or relative use extremely strong air pump for tires or air blower at corner gasoline station. (Do not purchase the cheapest paper the future) 4) Unplug the printer to allow it to completely re-initialize the internal electronics..... about 10 minutes should be fine. 5) Replace all cartridges. 6) Power up printer, then re-boot your computer with the activated printer connected, then print a test page. Everything should be fine.
Press the Power button ( ) to turn the product on, if it is not already on.
Open the cartridge door. The carriage might try to move into the access area at the right. Allow it to move to that position.
Wait until the carriage is idle and silent.
Without turning off the product, disconnect the power cord from the back of the product.
You will move parts by hand in the following steps. You must disconnect the power cord to eliminate the risk of an electrical shock and to reset the paper-feed mechanism.
Looking in through either the cartridge door or the output tray, make sure the cartridges have not come loose in the carriage. Push each cartridge inward to securely lock them in place.
Check for and remove any obstructions under or around the carriage that might prevent it from moving.
Make sure the carriage can move freely across the width of the product by firmly pushing the carriage to the left, and then to the right.
Close the cartridge door.
Reconnect the power cord to the back of the product.
Press the Power button ( ) to turn on the product.
Allow the product to warm up, and then try the print job again.
Check the cartridges for damage:
The product must be on or it will not release the cartridges.
Wait until the carriage is idle and silent, and then lightly press down on a cartridge to release it. Pull the cartridge toward you out of its slot.
The tri-color cartridge is on the left.
The black cartridge is on the right.
Check the cartridges for damage, and then replace any damaged cartridges. Check for obstructions under and around the carriage.
Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
Follow these instructions to install the cartridges correctly.
If you are installing a new cartridge, remove the cartridge from the packaging, and then remove the pink-protective tape.
Hold the cartridge by its sides, with the contacts facing into the carriage.
Slide the cartridge at a slight upward angle into the empty slot, and then gently push it until it snaps into place.
To install a tri-color cartridge, insert it into the left slot.
To install a black cartridge, insert it into the right slot.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe
The ink cartridge had jammed the carrier and prevented it from moving. I stuck my little finger in the bottom of the carrier, pushed the cartridge up a bit, freed the carrier and was able to move it manually. I replaced the cartridge and all the messages went away. The printer now works as it should. Must have been a bad cartridge.
Make sure the printer is turned on before loading the cartridges. Open the cover and make sure that the cartridge carrier moves all the way to the left before trying to insert the cartridges. When inserting the cartridges into the carrier, the end closest to you has to be pushed up to lock them into place.