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In order to unlock your device you will need to contact your service provider. They will have the code that you need to do this. They should also be able to walk through the menus with you in your specific device.
I hope this answers your question. Thank you for visiting FixYa for your solutions. Susan PS - Please be sure to leave positive feedback :0)
You'll need to call your carriers help number and ask for it.
You should know the number of the phone, and have paper and a pen can usually be be than one code.
Enter the codes you were given, and your phones security code will be reset.
in order to send photos,music etc to ur phone u just have to go to phone settings>connectivity>usb connection mode and select mass storage. then use the usb to connect the phone to the computer and that's it.