Ive been trying to help a neighbor install his

Jul 03, 2009

- I meant to post a clarification request instead of a solution, but since I did, I will say in addition to the above, the setup shows that this printer should be turned OFF and the USB cable DISCONNECTED when you install the software. When the software prompts connect the USB cable and turn the printer ON.

The support shows the same driver for Vista, XP, and Win 2000 so that should not be a problem.

However, if the computer is a 64-bit system, the driver would be different. Do yo know how to check for this?

Finally, antivirus programs and firewalls can also prevent successful installs. Sometimes you need to disable these, do the install, and then re-enable them.

Hope something helps here. Thanks for using Fixya.

Wayne

Jul 03, 2009

- Make sure you uninstall any software and remove the printer using Control Panel before attempting another install.

Jul 03, 2009

- To check for 64-bit, right click on My Computer icon and then select Properties. In the system window it should say 64-bit somewhere if it is. If it doesn't say you can assume it is a 32-bit system.