Question about Lexmark X5150 All-In-One InkJet Printer
My Dell Printer A940 is showing Hardware error 0502
How do I fix this
Error 0502-Carrier Stall indicates a physically blocked carrier. This condition can occur for many possible reasons. Most often, the carrier is blocked because the ink cartridge lids are open while the printer is on (Figure 1).
Figure 1: Open Ink Cartridge Lids
Back to Top
» Reseat the Ink Cartridges and Make Sure the Lids Are in Place
Note: The ink cartridge should be in the up/loading position unless the printer is busy.
Back to Top
» Reposition the Encoder Strip
Figure 1: Inkjet Printer Encoder Strip
Posted on Jul 03, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
SOURCE: hardware error:0502
1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.
1. Open the front cover and check if ink cartridges lids are properly snapped in.
2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.
3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.
4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.
Incorrect position of encoder strip
Correct position of Encoder strip
Hope it should fix the issue.
Posted on Nov 07, 2008
Tips for a great answer:
Oct 22, 2010 | Dell A940 All-In-One InkJet Printer
May 24, 2010 | Dell A940 All-In-One InkJet Printer
Apr 10, 2010 | Dell A940 All-In-One InkJet Printer
Mar 18, 2010 | Dell A940 All-In-One InkJet Printer
Dec 14, 2009 | Dell A940 All-In-One InkJet Printer
Nov 19, 2009 | Dell A940 All-In-One InkJet Printer
Mar 28, 2009 | Dell A940 All-In-One InkJet Printer
Oct 29, 2007 | Dell A940 All-In-One InkJet Printer
Aug 30, 2007 | Dell A940 All-In-One InkJet Printer
May 29, 2014 | Lexmark X5150 All-In-One InkJet Printer
290 people viewed this question
Usually answered in minutes!