Question about Office Depot Ativa DQ60M Shredder

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Need Ativa X1800 Shredder Parts

Where Can I get parts for an Ativa X1800 paper Shredder? I need the plastic spacer between the cutter blades. (there are 2 types)

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Hey check out this link they service all types of shredders hopefully they should be able to service yours.

http://www.factory-express.com/blog/2005/10/paper-shredder-parts.html

Posted on Jul 03, 2009

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Posted on Jan 02, 2017

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Ativa shredder X1800 - shredder does not respond. green light present. Reverse works fine. I killed it with too much shredded paper.


Unplug it. Lift the shredder unit off the catch-bucket. Remove any paper caught in the blades. You may need needle-nose pliers to pull jammed paper out from between the cutters.

Aug 22, 2016 | Office Depot Ativa X1800 Shredder

1 Answer

My Ativa HD Pro 1800 will not power on


First check the power point is still working - plug in another appliance, like a table lamp. If OK check the fuse in the shredder cable plug.

The commonest reason for a shredder stopping is a paper jam, or running the shredder for too long. By 'too long', many shredders will cut-out after 5 minutes continuous working, and the sensor may take 15 minutes to cool down! Read the manual.

It maybe that the shredder cutters are jammed. Unplug from mains, and lift off top and place upside down. Use a small screwdriver and/or long nosed pliers to poke at any compressed paper wrapped around the blades - can take a while.

It may be that the sensors are dirty - use a cotton bud dipped in rubbing alcohol to clean the sensor light(s) and heads
Give a quick spray to cutters with WD40 Replace - turn on - and run in reverse.

May 21, 2014 | Ativa HDM PRO 8000 8-Sheet Micro-Cut...

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I have a Ativa DQ60M Paper Shredder and it is very clogged with paper and it looks like some of the blades are slightly bent. Can it be sent in for repair or warranty?


Take away info: 3-year warranty on cutter.

Office Depot item #405935: Ativa DQ83M Diamond-Cut Shredder (mine show model ...Mn. It has a 1-year warranty for product, BUT ALSO a 3-year warranty for the "cutting cylinders". Call 1-877-777-HELP; www.ativaproducts.com .
I called 12-29-2010. Rep had difficulty finding product, put me on hold, found it. Said prod only has 1-yr w (per Office Depot online, this is all that is given as to info); but I said, no, 3-yr on cutter. I held again, rep researched and agreed. I took a case number and tried rep's troubleshooting suggestion: I put 3-in-1 oil (veg oil suggested by rep too) on the jammed shredded paper (machine still would go in reverse BTW); I let it soak 5 mins, removed paper, tried shredding, and paper jammed again. No replacement parts are avl. I called again, gave case number. Rep suggested I oil the cutter now that paper was removed. I said cutters are oiled from removing paper. I was put on hold, only a short while.

Good outcome thus far: I was given fax number and instructions to receive gift card in 6-8 weeks upon their receipt of my fax (to 1-888-561-0785) of case number, name (first and last), mailing address, and copy of the receipt.

What I learned: Do the maintenance oiling monthly or more if needed! Try to buy a shredder that is beyond my shred needs, e.g., a 10-sheet cutter but use it only up to 8 pages. Try to buy a shredder that has replacement parts.

The price of the Ativa in 2008 was $40 ($30 instant savings taken at the register), and it didn't get daily or regular use.

Good product support on this Ativa product. Glad I saved my manual and receipt!!

Dec 22, 2010 | Office Depot Ativa DQ60M Shredder

2 Answers

I own a Royal ag 10x Paper Shredder — the cutting blades are packed with (unremovable) paper and the unit jams constantly, on even the smallest, lightest paper. Granted, perhaps I shredded something once...


If the machine runs...try putting some nail polish remover into the cutting blades while you run it in reverse...that might clear some of the "glue" then put shredder oilf onto the cutting blades for lubrication.....if its ruined give Royal a call at 1-800-524-0799 for parts assistance.

Oct 13, 2010 | Royal AG10X Shredder

1 Answer

Can I purchase parts for my Ativa DQ60M shredder? I needa a few of the cutters and plastic spacers.


This is how a got my hard to fine gear!

Contact Michael Business Machines for your local dealer 1-800-223-2508

Good luck, Tom

Dec 10, 2008 | Office Depot Ativa DQ60M Shredder

2 Answers

XF50D motor won't turn shredder blades


There is no viable solution.  There are no replacement parts available.  The Office Depot shredder is a cheap low quality product made by a cheap company.  The FIXYA service agreement costs more than the product.  Bad choice to buy the product!

Dec 07, 2008 | Office Depot Ativa DQ60M Shredder

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