Question about SanDisk Sansa e250 MP3 Player

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Sansa e250 "refresh database" error

I pulgged my e250 in using the USB cable and it came up with a screen that says "refresh database." But it stays that way, and even when I unplug it, it stays that way and I can't turn it off.

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Re: Sansa e250 "refresh database" error

Sounds like your music may have become corrupt.

You can follow these steps to erase and start anew.

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.

Best of Luck.

Posted on Nov 10, 2007

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The refresh database froze.

This has happened to me a dozen times since I've owned mine. It's a piece of junk. But to fix it, you'll have to reformat it from 'recovery mode'. Here's a repost of a solution that worked for me:
  1. Open My Computer.
  2. Switch Sansa to Hold (top switch toward headphone jack).
  3. Hold record button and connect to computer thru USB cable.
  4. The player should say Recovery Mode and USB connected.
  5. In My Computer you should see 16MB FORMAT J: (or another drive letter)
  6. Double click the drive
  7. Drop down the file menu and create a new folder
  8. Name that folder: sansa.fmt
  9. Disconnect the USB (either end) and Sansa will format and reset system.

Jul 09, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

It keeps saying that its refresing database and is not loading

first try this...

1 put on hold and hold record button while u turn on (your sansa is now in recovery mode)
2 connect your sansa to your comp via usb cable a box should show up saying the firmware version
3 close the window and disconnect your sansa (it will restart)

if that doesnt fix your problem try this...

1 connect your sansa to comp via usb cable
2 right click start on windows desktop go to explore
3 scroll down to your sansa's drive rifght click it go to properties
4 go to tools tab and click "check now" under error checking will take awhile and will erase your memory on the sansa but it will probably work again

I hope my post was helpful let me know!!!!

Mar 13, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e200 shows refresh database fail

try putting it in MSC mode and formating it and then putting back on MTP mode. Hope that works

Aug 24, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa MP4 player is not recognized by my computer and it stays on the refresh database screen

Mostly this kind of problem occurs in sansa due to incompatible settings. Try the MSC mode in the setup instead of the normal mode. Then the player will appear as a unique drive. Copy the music files to appropriate folders and eject the drive. The database will then refresh again...Also reset the settings to factory default atleast once.


Have a nice day...I hope that this solves ur problem :)

May 04, 2008 | SanDisk Sansa e250 MP3 Player

6 Answers

Stuck on refresh database

Simply reset the Sansa e250 by holding the power button down for 10-15 seconds.

Jan 15, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa screen turns black after "refreshing database"

how about updating the firmware?
now we are getting somewhere
( how could someone not figure that out.... ha ha ha)

Dec 20, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250 screen is stuck on refresh database

Press the "lock" button to where the Orange is showing. Then press the record button on the left side of the MP3 for a bit. Try this several times. I did it twice and it worked! M.P.

Aug 04, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

"refresh database failed"

You have an error in the firmware. This is damage than is irreparable by any user of a mp3 player. Call the company, tell then that your firmware was corrupted and ask how you can "hard boot" back into a "Fresh copy" of your firmware. Problem solved! hope this helps!

Jul 14, 2007 | SanDisk Sansa e250 MP3 Player

5 Answers

Continous refresh database

I've got the same problem too. I read this on another website: 'well firstly drain the battery and then connect it to charge it up a bit. once it has been there for 5min or so take it off and then turn it on>settings>USB Mode>MSC once you have done that connect it up and it should work/recognise the player. i don''t know how this thingy happens but this is just how i fixed mine!' I'm gonna try it now on mine, and see if it works. I've just got to wait now... Good luck with yours.

Apr 10, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Sansa e200 shows refresh database fail

Try emailing SanDisk technical support team at: And ask them for the Recovery Mode firmware upgrade (Also send them the problem the way you posted it here). They should send you a link to some firmware upgrade file. You could also try calling them at: 1-866-726-3475 but an email should be sufficient because, from what I remember, it is just a link to file that you need to download. I hope that helps...

Feb 07, 2007 | SanDisk Sansa e250 MP3 Player

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