Question about Brother IntelliFAX 770 Plain Paper Thermal Fax

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Can't send faxes , keeps saying document jamed

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Open the front cover by pulling it towards you (that is the cover where are the digits and other function keys), see if any paper has inside and than close the front cover and press the " Stop " button.
Remember if you do not close the front cover good the message will still appear on the screen because the machine thinks that the cover is not closed. That happen because of the sensor on the front cover which detects do the front cover is closed so check dose the door is good closed. If your machine do not pull the documents in the " document feeder " than open the front cover and you will see pair of rubbers inside, clean them with alcohol or glass cleaner and clean peace of cloth.

Posted on Jul 10, 2009

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Posted on Jan 02, 2017

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You may have removed the paper but the reason why it is still saying paper jam can be caused by at least two things.

If you removed the paper, but it tore while you were taking it out then a small piece could be blocking a sensor or a sensor flag ( a spring loaded finger that the paper has to activate as it moves through the machine) It's possible that a small piece of paper could be blocking a sensor or you may have disloged one of these 'flags' in the area where you first removed the paper. Go back and look closely in that area for a piece of paper or a sticking ''flag'. Until you do that the fax keeps thinking that there is something in the paper path and will keep displaying that message.

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