Question about Creative Labs ZEN Vision:M Digital Media Player

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My computer and zen not mixing!

I have been charging and syncing my zen vision:m on my laptop for almost 6 months. My computer was reading it fine. all of the sudden, it will no longer charge or sync onto my computer. but it will charge on any other computer than mine. In "My Computer" it shows the zen is connected, but none of my software, not even windows media player, will read it! helppppp!!! I want to add new music and be able to charge it :(

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Re: my computer and zen not mixing!

I'm having the same thing with my creative zen vision w the only thing it won't charge on laptop i moved it to desktop and to my surprise it worked there i was so mad when it didn't work on my laptop i like to lay on the bed and use the laptop (lazy what can say ) lol. it would sync the music fine on my laptop but doesn't charge very well. at least i know i'm not the only one

Posted on Feb 14, 2008

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Re: my computer and zen not mixing!

First try different usb port
then different computer if you have one
make sure you have media player 11
remove the usb drivers and reboot and let the computer reinstall them

Posted on Dec 12, 2007

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posted on Feb 25, 2009 abeales
If you have windows set to do automatic updates, you most likely had a windows update installed that caused this conflict with Win Media Player 11. No fix has been posted by Microsoft yet, so the only workaround is to Uninstall/Rollback Windows Media Player 11. Goto <Control Panel<Add/Remove Programs and remove Windows Media Player 11. Follow prompts, restart computer when prompted to. Also uninstall Windows Media Player 11 Runtime application following same procedure above.
This will roll your Windows Media Player back to version 10 or 9, whichever you had installed prior to version 11. You will need to re-configure Windows Media Player again.

Your Zen should now be recognized by WMP and Creative software. You probably need to upgrade your firmware at this point, follow the instructions on upgrading your firmware, and you should be good to go.

This is a windows problem, not a creative problem. Dont blame Creative for the screwed up hotfixes that Microsoft puts out on a regular basi

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You'll need to install the Creative Labs software. Put the CD in your computer and install it.

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I'm having the exact same problem. My zen is 'charging' but isn't detected anywhere on my pc and I'd leave it charging for days but nothing happens. I've tried different usb ports, reinstalling the software several times but nothing. I recently reinstalled Windows and with my new pc my Zen cannot work on it for some reason?! I put previous files from my old pc onto my Zen hoping that I could transfer them onto my new Windows pc but I fear I've lost the data on my Zen completely. Arggh, any suggestions guys? Please..x

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If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

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if you are using a fromt usb port- switch to the back usb. The front ports don't always give the zen enough power. Also- look in Device Manager and see if there is a zen listed there- and if it is does it have a yellow exclamation mark? It may not be the zen that is having problems but your computer.

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