Question about HP Officejet 6310 All-In-One InkJet Printer

2 Answers

I have Windows Vista Home Premium SP2. Somewhere over the past several weeks I had problems getting my HP Officejet 6310 All-In-One to scan into my computer properly. At one point I deleted all of my installed HP software and drivers for my printer and attempted to reinstall. I have followed the directions to the letter. Each time I try at step 3/4 I get an error message Fatal error during installation. The installer has encountered an unexpected error installing this package (oh by the way I even tried downloading the file again in cast there was a problem with the download) This may indicate a problem with this package. The error code is 2753. http://www.hp.com/support Fatal error and MSIDOT4wrp.01 When it gathers the error log to send to HP it says X:hpzmsi.01.exe -m dot4wrp.01 -1 xxx -f x:DIVins??.dat X:CIOUM32.MSI failed with return code 1603 MSIInstall()failed with 1603 exit code 1603 This is all I have. Help? Dave

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  • davewschroed Jul 03, 2009

    Sorry I've already done this many times. I don't want to waste time doing it again.
    It's the file AIO_CDB_Full_Network_enu. I did it and followed the instructions.


    Any chance we can get to troubleshooting the problem. I'd rather not waste time

    doing things over that I've done a dozen times already.


    We need to get to the bottom of the error...



    I'm a Regional Technology Manager.



    Thanks for your help. Let's try and get to the bottom of the issue.


    Dave

  • davewschroed Jul 03, 2009

    Kevin,


    What's really pretty frustrating here is the level of detail in my message I sent you and then you ask me to download the HP driver files and reinstall them. By the way yes the printer and computer are plugged in.



    DS

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Your vista has some issue.
First check you are login in computer with admin rights.

Then dowenlaod revo uninstaller from here then uninstall your drivers and sofdtware package for this printer it also dleete registry key it ask you to dleete all registry key.

downlaod REVO UINSTALLER fromj here.

http://www.revouninstaller.com/revo_uninstaller_free_download.html

then downlaod fresh installation from

www.hp.com

Posted on Jul 03, 2009

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Want you to download the drivers from this link..

http://h10025.www1.hp.com/ewfrf/wc/product?product=1119598&lc=en&cc=us&dlc=en&dlc=en&lang=en&cc=us


Also follow the installaion instruction. and let me know you get the same error.

Thanks
K

Posted on Jul 02, 2009

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1 Answer

I cannot uninstall or re-install hp Officejet 6310 all-in-one printer software from my laptop hp G60-441US Notebook (Windows Vista Home Premium)


Have you tried going into Control Panel > Programs and Features, and then navigating to the offending Printer, right clicking and selecting Uninstall?

Aug 03, 2011 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Hello, my HP 6310 all in one printer prints fine BUT it does not let me scan items. I am using a HP Pavilion and running Windows Vista. can you please hlep me out?


These are the easiest steps for scanning in vista with out using HP software.

1. Click the Start (Windows) icon.
2. Click All Programs.
3. Click Windows Photo Gallery.
4. Click File and then click Import From Scanner or Camera.
5. Click Import.
6. Click Scan

Sep 30, 2009 | HP Officejet 6310 All-In-One InkJet...

3 Answers

Scanner won't work with windows vista


Option one: Scan using Windows Fax and Scan
  1. Click the Windows icon (c01319360.gif ), click Programs , and then click Windows Fax and Scan .
    NOTE: The Windows Fax and Scan option is available in the Business, Ultimate, and Enterprise editions of Windows Vista. If you have the Home Basic or Home Premium edition of Windows Vista, skip to Option two: Scan using Paint .
  2. Click New scan .
  3. Click File , and then click Scan .
Option two: Scan using Paint
  1. Click the Windows icon (c01319360.gif ), click Programs , and then click Accessories .
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Jul 01, 2009 | HP Officejet 5610 All-In-One InkJet...

2 Answers

Fax services not available from Computer


I work with Hp
It is not that you cant fax from the solution centre
but the fact that windows vista has an updated version of the registry which
will not allow faxing from the pc unless you have windows Vista ultimate.
Im not trying to blame Microsoft instead of Hp but I have taken calls where customers cannot fax using hp solution centre in vista and I started checking the registry and there is one component in Windows Vista Ultimate that is present which willl allow you to fax but This same registry entry is not there in other Windows Vista's.
That is why I prefer using windows Xp rather to Darn Vista

Jun 19, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

HP Officejet 6310 All-in-one Scanning issues


I believe u have Vista. There is a known issue with Vista. The drivers in the Windows Vista operating system do not support button press functionality on the product. There is a workaround documented on the HP site. I had the same problem and this KB article helped me resolve it.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809848&lc=en&dlc=en&cc=us&lang=en&product=1120043

Dec 10, 2008 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Need to kinow if hp officejet v series is compatable with windows vista on my laptop? Can I install it on my pc?


Yes, I checked several models and they all had Vista drivers and software.
Go to this page :
http://h10061.www1.hp.com/ccsearch/search?pname=officejet+v&opname=HP+Officejet+6310+All-in-One+Printer&qry=compatability&method=prodFinder&enc=UTF-8&ctry=us&lang=en&dlc=en&sni=1119598&search=0&submit.x=0&submit.y=0

And select your model. then on the next page , click on Product support home, which will be under the picture of the printer. Then select the version of Vista.( you probably have Vista 32bit) Download and install.
You may have to copy and paste the link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Oct 16, 2008 | Computers & Internet

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