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Have you tried unplugging the printer from the wall for 5 minutes to reset it? If that doesn't work you either have a defective ink cartridge or the printer is defective. Due to the very low prices of new printers replacing it in almost all cases is the cost conscious thing to do.
Hello,
Please install and run the below mentioned software to automatically diagnose and fix scanning issue:
HP Scan Diagnostic Utility
After installing this utility,
Press the Power button to turn on the product, if it is not already on.
From the Scanner column in the Scan Diagnostic Utility, select your HP product.
Click Diagnose . The Scan Diagnostic Utility diagnoses various scanning problems, and then displays a list of results. The results display either when the tool detects an error, or when the tool completes the diagnosis and there are no errors.
If this utility doesn't solve your issue, please revert back.
When errors like this occurs, it is advised to reset the printer first before any other step(s) is taken;
Press *(star) and # (hash) together on the printer and let go. Key 1 then2 then3 Press the right arrow key until the on screen menu shows System Configuration Press OK Press right arrow key until failure status is displayed OK again. Keep pressing cancel till you get back to the main menu then Unplug from power for 1 minute then plug back in Power back on.
Or
Reset the system by holding down the OK, Cancel, Black, and Color
buttons down at the same time and turn the 3310 off. Keep holding the
buttons down until the printer shuts off and the turn it back on. You
will have to turn the printer off twice and then it will recalibrate.
If after resetting, the error still appears, the it means the print-head assembly or white pump gear in the printer needs to be replaced. But if your printer is still under warranty , replacement will be for free by HP.
You can easily get the CD from the Hp support website.
Go to (support.hp.com) Enter the product number or the model number of your printer. Select the right printer and Operating system download the full feature Driver software.
For your convenience Click on the following link for downloading the drivers for your HP C309A printer. Just click on the following link, Select your Operating System and download the driver..
If you the print spooler isn't working, you can either manually turn it off and on by going into your control panel - Administrative Tools - Services - Print Spooler - Then click the restart button.
The other easy option which usually works is just restarting your computer. This will restart your print spooler as well.
1. DO NOT USE the CDs supplied by HP - they do not work! 2. Goto www.HP.com site and click on "Support & Drivers" Tab. 3. In Search window enter - "HP Photosmart Permium C309". 3. Download the associated Driver. 4. Double click/install the driver supplied by HP ie: "xyz.dmg" file and follow the installation prompt as if you were installing via supplied CD.
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