Question about Helio Ocean Cellular Phone

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The soft keys(menu, contact, okay button, send,etc) doesn't work!

I have the Helio Ocean ( the first one) and a few weeks ago i noticed my contact button wasn't working when i slid it up the numeric way, But it did work however when i pressed it while in the qwerty way. Today i wake up to check my texts and none of the soft keys seem to work either way but my keypad and number pad work fine.
sometimes SOME of the buttons seem to work
I've had this phone since january 2008 so its been about a year and a half.

pleaseee help me either fix my phonee, or at least just get my videos/pictures OR contacts saved!!
please please pleaseee

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  • 43 Answers

There is a ribbon cable inside the phone that tends to get loose, you can try reseating it, but be careful!

Posted on Jul 23, 2009

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1 Answer

MY HELIO OCEAN GOT LOCKED.


Wow thats horrible. You would have to do a Hard Reset..and they are the only ones who can give you the codes to do that. I did mine maybe 3-4 weeks ago by calling them and they gave me all the numbers and steps to do it.

Apr 08, 2010 | Helio Ocean Cellular Phone

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Helio Ocean. Stopped sending pic messages. Tries, then pops up "Couldn't send message. Try again?" Repeatedly.


hi there,

I was having the same issue and here is what I learned:

I contacted technical support through Helio's carrier (Virgin Mobile) and here is what I learned: Dear Jennifer , Thank you for contacting Helio by Virgin Mobile. We are sorry that you are having issues sending and receiving picture messages on your phone. We are having some system updates and that is causing you not to be able to do some of the data services on your phone. We expect the issue to be resolved in the next 24-48 hours. If you need further assistance, please do not hesitate to call us at 1-888-88-HELIO 1-888-88-HELIO 1-888-88-HELIO 1-888-88-HELIO. You can reach us Monday through Friday 6am-9pm PST and Saturday and Sunday from 6am-8pm PST. Regards, Khalidine V Helio By Virgin Mobile Customer Care www.helio.com

Jan 03, 2010 | Helio Ocean Cellular Phone

1 Answer

Not recieving pictures helio ocean


I contacted technical support through Helio's carrier (Virgin Mobile) and here is what I learned: Dear Jennifer , Thank you for contacting Helio by Virgin Mobile. We are sorry that you are having issues sending and receiving picture messages on your phone. We are having some system updates and that is causing you not to be able to do some of the data services on your phone. We expect the issue to be resolved in the next 24-48 hours. If you need further assistance, please do not hesitate to call us at 1-888-88-HELIO 1-888-88-HELIO 1-888-88-HELIO 1-888-88-HELIO. You can reach us Monday through Friday 6am-9pm PST and Saturday and Sunday from 6am-8pm PST. Regards, Khalidine V Helio By Virgin Mobile Customer Care www.helio.com

Jan 02, 2010 | Helio Ocean Cellular Phone

1 Answer

Can I use the helio ocean for cricket service or is this a scam???


youll have to find someone with a helio account to activate or "switch" the phone for you. from there on, once you have access to the dialling, do as instructed by your phone company.

May 12, 2009 | Helio Ocean Cellular Phone

1 Answer

I have a Helio Ocean phone that I would like to access my gmail a


Sure, I love my ocean!

When you go into the Gmail part of the inbox, under settings->general enter your username and password

then choose menu->send/receive

if you have done this and still have had no luck,please let me know what errors you are getting or the specific problem u have

-TechieJon

Nov 23, 2008 | Helio Ocean Cellular Phone

4 Answers

Flashing a helio ocean


It can NOT be fully flashed. I used to work for cricket. You will not get anything but calls and text. that is it. If you receive or try to send a pic message it will scrable your flash and your phone will start to power off automatically when you try to use it! You have an option to disable pic messaging, but as I discovered today, if you send an MMS from a cell phone instead of an SMS it will do the same thing, scramble your flash and your phone will power off after being on for a few seconds. Shop around for a Motorola Z6M. Great features for a cricket phone. OR the LG EnVY is a great phone to flast to cricket. It has the keyboard and I have NEVER had and issue with a FULL flash on that one. Happy hunting, try craigslist.org

Oct 15, 2008 | Helio Ocean Cellular Phone

1 Answer

Helio Oceans keypad problems 2


there is a ribbon calbe that has a tendency to come loose on this phone, i love mine but had a similar problem. you can try reseating the cable:

(do not delete) utube.png
but be careful!

Mar 03, 2008 | Helio Ocean Cellular Phone

3 Answers

Usb for helio ocean


like can i find a usb drive for my helio phone because i need to put it in my computer

Jan 15, 2008 | Helio Ocean Cellular Phone

6 Answers

My Helio Ocean has a nonresponsive keypad.


solution: throw the piece of s**t in the trash

Aug 21, 2007 | Helio Ocean Cellular Phone

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