Question about Janome Memory Craft 9000 Computerized Sewing Machine

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Communication error for Customizer 2000

I have a Janome 9000 which uses a scan card to write a design. Just recently when I wanted to write to the scan card I got the message "communication error" I checked the cable to the PC to the reader/writer and it looks fine. Do I need a new cable and where would I get one? Thanks for your help.Emily

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Is this the first time you've tried to use the Reader/Writer?

I ask only because many people don't realize that a necessary step in setting up communication is to set the "COM Port" designation within Customizer/Digitizer.

If you've not done this, within either application, go to >ScanCard>Communication Settings> and choose the COM Port you want to use (you can find out what COM port the cable's using by going to your Start/Task Bar in Windows>Control Panel>System>Hardware>Device Manager>Ports (COM & LPT). There, you should be able to see what port your cable's using.

Then set that COM in your application's Communication Settings dialog box.

Hopefully, I made sense here and explained it well. If I didn't, please let me know where I went goofy and I'm more than happy to clarify!! :)

Also let me know if that does NOT solve your problem!!

Posted on Jul 27, 2009

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1 Answer

Comunication error


Hi,

At first turn the machine off, and then press the start button, reverse button and auto lock button at the same time.

-Turn the machine back on while still pushing the three buttons. After the machine has powered on, release the buttons.

-Press the + sign at the bottom of the screen, continue pressing each + sign as it appears. The machine will display a "Test Complete" message, turn off your machine.

-Wait 5 to 10 seconds before powering your machine back on, your machine will run through a diagnostic test and repair any issues it finds.

If this doesn't work;

Have you set up communication is to the "COM Port" designation within Customizer/Digitizer.

Go to >ScanCard >Communication Settings > choose the COM Port you want to use (find out what COM port the cable's using by going to your Start/task Bar in Windows>Control Panel >System >Hardware >Device Manager >Ports (COM & LPT).
There, you should be able to see what port your cable's using.

Hope this helps

Nov 03, 2011 | Janome Memory Craft 9000 Computerized...

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My Janome customizer 2000 will not write to the scan card. It says that it will not recognize the serial port.


Hi, I have the same problem with mine. Janome have not been very helpful. I didn't know if it was the card or the card reader/writer. I have a Janome CX500. Have you solved any of the problems?
Louise

May 14, 2010 | Janome Memory Craft 9000 Computerized...

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Since you are able to view them from the ATA (Compact Flash) card on your computer and the designs are in *.jef format you should be able open them on your machine. Make sure you have selected to view designs from the ATA memory card and not the ones stored on the machine or from the External Card Reader box.
There is an additional program called Customizer that you can import designs, edit, and transfer them to your ATA card. Mine was part of my package deal when I purchased by 9700.

Oct 21, 2009 | Janome Memory Craft 9000 Computerized...

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Yes, you have to have the customizer to download patterns. They are not being made by Janome anymore, so you have to find one on the web. The 9000 also uses memory cards. These are not made anymore either so the same applies- try the internet. And make sure you get the ones that fit the 9000 or the 5700. Best luck -I have the 5700 - a stripped down version of yours. linda

Oct 10, 2009 | Janome Memory Craft 9000 Computerized...

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Customiser 2000 will not connect to a laptop as it has a 9 pin serial port (female) and the laptops have a 15 pin (female) I have bought 2 different cables but none work it just says serial port did not...


Are you using a USB-to-serial adapter?

I *think* what the problem might be is that the COM port's not been set in Customizer. Within either of the Easy/Customizer apps, go to ScanCard>Communication Settings ... you'll open up a dialog box within which you can set which COM port your cable's going to use.

If you're compie savvy, you can go to the Windows Start button on Task bar>Control Panel>System>Device Manager>COM ports and SEE which COM port your cable's using.

But until your software knows what COM port your cable's using it will NOT recognize that you have one installed.

Please let me know if this doesn't help! Or if there's anything I can help with!! :)

Aug 01, 2009 | Janome Memory Craft 9000 Computerized...

1 Answer

Transfer designs to my blank memory card


You need a a Reader/Writer box with a blank Janome memory card (PCMCIA) and Cusomizer software. With that you can move your downloaded .sew designs into Customizer and on to the card via the Reader/Writer box provied that they are within the allowable size constraints.

Jul 19, 2009 | Janome Memory Craft 9000 Computerized...

2 Answers

Can I use my Scan n Sew PC on XP. If so is it


What version of Customizer are you using?

To answer your question without knowing *all* of the specifics, yes, you can use your S&S PC on computers running XP. You will need, however, a serial-to-USB adapter. You can pick one up at Best Buy for about $30 or you can take your chances at eBay for about $15 (with shipping). I, myself, bought mine at eBay and got a great deal.

Once you've hooked up (and installed the software for) the adapter and your S&S PC, you need to tell Customizer which COM port to use. To do this, open Customizer (either EasyEdit or EasyImport) and click the "ScanCard" menu item. Choose "Communication Settings" in the drop-down menu and then choose "COM4" in the "Channel" drop-down menu. You may need to play with the "Baud rate" to get the best results.

From there, Customizer will be able to speak to your Scan N Sew and vice versa!! :)

If there's anything I can clarify, please let me know!! :)

Jun 22, 2009 | Janome Memory Craft 9000 Computerized...

1 Answer

Instruction manuals/user guides


Manual for Janome 9000 is available from the Janome site.

http://www.janome.com/documents/File/Man...

I hope this will solve your issue.

Good Luck.

If my solution proves useful please accept it.

Regards
Arjun

Apr 02, 2009 | Janome Memory Craft 9000 Computerized...

2 Answers

I have a janome 9000 what is a scan & sew


Scan 'n Sew is hardware used to transfer embroidery designs from your computer to the machine's card so that you can embroider that particular design. I have one and love it. It will send a template to your printer as well as the design to the card. It has other functions that I don't use because I use another program to edit designs (Embird).

Jan 04, 2009 | Janome Memory Craft 9000 Computerized...

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Downloading embroidary designs for the Janome MC 350E


Firstly, format your compact flash card on your embroidery machine. This is presuming you have embroidery files in your jef format your machine reads on your computer. Place your compact flash in the compact flash card reader writer connected to your computer, open the compact flash card in your computer, open the file emb5. Now you can simply copy and paste a design from your computer to your flash card. It works for me. Goodluck.

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