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After loading updated hot sync program lost desktop display for palm one and data on hand held also had to change account name to load program

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Hi,

  • Did you perform the final HotSync operation? Sync again if necessary. Select your existing user name if asked.
  • Did you select the incorrect user name when you synchronized? Your data is tied to a specific user name. When you sync after the update is complete, you need to select the user name you had before the update. Here's how to change back to the correct user name and restore your data:
    1. Perform a hard reset. This wipes out the current (incorrect) user name and user data, but your smartphone will retain the update.
    2. Synchronize. Important: When asked for your user name, select the old user name you were using before you changed it. The backed up personal data and applications will be restored to your smartphone.
  • Programs that sync wirelessly only, such as Exchange ActiveSync and Express Mail, may appear to be missing data until a wireless sync occurs. Perform a manual wireless sync if necessary, then check your data.
Thanks for contactng Fixya.

Posted on Jul 02, 2009

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http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE?New,kb=PalmSupportKB,t=ooccase,case=obj(2630)

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