If you are on a wireless network with a router, power cycle all your equipment to get it back in sync with each other.
1. Turn off the power to your router( 1st) , your modem (2nd) and pc (3rd). in this order. Wait a few min.
2. Take out the ethernet cable from the router (until your modem reacquires a signal to the internet) and if the pc is connected to the router unplug the Ethernet cable from the back of the pc.
3. Turn on the power to your router wait for all the lights to come back up. Then turn on your modem and wait for all the lights to come back up and reacquire a signal. Once all the lights are on the modem, plug the ethernet cable back into the Internet jack of your router.
4. Turn on your laptop. After Windows loads and you get to your desktop, plug the Ethernet cable in to the back of the pc( if you connect wired) or try to connect to your wireless network.
5. Then open your browser and type in this web address:
http://www.purple.comif a purple page comes up-You are connected to the Internet.
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