Clicking sounds, or sometimes no sounds but the HDD doesn't show up in 'My Computer". "Safely remove hardware" says "USB Mass Storage Device: WD". Grr all my files are on this WD Passport 320 GB HDD whioch is only 3 months old! I didn't drop the drive or something, but my computer went in standby. What to do, does somebody have a solution? I would be gratefull!
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Re: Exactly the same problem here
When a disk make clicking sound it likely the writer head in the disk. I suggest that you leave your disk to nearst computer store and ask if they can do something, they should have some special programs to recover your data.
have you looked in the BIOS, does the BIOS find your harddrive?
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Hi Welcome to FixYa!
I am having the same scenario too sometimes.. What i usually do if the drive is not in use, I turn off the computer first then unplug my external hdd. in that case, the computer is completely off as well as the drive. But if you feel like its a hassle of turning down the machine for you to remove the drive, you could try the following steps:
There is a setting for the USB drives which tells the OS how to optimize their usage. Either it is optimized for Quick Removal or for Performance. To check it, do the following:
-Right click on the USB drive icon in My Computer.
-Select the Hardware tab.
-Select your USB drive and click on Properties.
-Now click on Policies tab.
Optimize for Quick removalThis setting disables write caching on the disk so that you can disconnect this drive without using theSafely Remove Hardware icon. Optimize for PerformanceThis setting enables the write caching on the disk so as to improve disk performance. To disconnect this drive, you should use the Safely Remove Hardware icon so as not to hurt your USB drive. Hope this would help!
The hubs were most likely the USB hardware that is a part of your computer, but the USB Mass Storage Device is a part of some hardware that you had plugged in at some point (maybe a USB flash drive, maybe a USB external drive). In order to reinstall the Mass Storage Device, you have to plug that hardware back in and let it reinstall.
If you aren't aware already, sometimes you plug in one device, but it installs as more than one device (it's actually supposed to). So you won't always have a one-to-one ration of hardware and installed devices, since some of them show up as more than one device. And typically, when plug a new device in for the first time, the computer can only see one device, then it instals that one device, and only then can it see the other (virtual) devices, which it then installs. The next time you plug that device in, it sees & activates all of the devices instantly & silently (not counting the little "plug in" sound it makes).
One or more of the hints below will probably sort out most USB problems with most USB portable / external hard drives and OTHER devices (though not always)
A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.
1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability
2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)
3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.
4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.
5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port
6. For FLASH DRIVES you should ensure that the device is set for "quick removal" using the drive control panel properties or use the USB "Safely Remove Hardware" option. If you don’t do this there is a very strong chance that any files you transfer may not be there when you plug into another computer.
7. It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it. You should also do this to check the drives connections are not bad inside the enclosure.
8. If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.
9. If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE. Any exclamation marks by hardware need fixing before you investigate any further
10. Ensure that you have set removable drives for "quick removal" or that you use the "Safely Remove Hardware" option often shown on the lower toolbar. It is possible that files my not be fully written to external devices before they are removed. This corrupts the file itself and even on occasion the drive.
USB flash drives can fail for no apparent reason. Sandisk Cruzers are especially bad for this.
USB hard drives should be treated with extreme care. This is a real hard drive ! And knocks and bumps can quite literally kill them.
Note that if you hear a drive clicking or pinging this could be the worst thing you would hear. Known as "The Click of Death"
Hope this gives you the information you need
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First of all there is no need to exit the USB by clicking Safely Remove Hardware function. Default in windows you can remove the USB without using the Safely Remove Windows option. Don't worry about this.Thank you for contacting Fixya.
"removing my usb stick" - This seems like a statement, not a question.
That said, the biggest problem people have removing the USB stick from a computer is that they fail to unmount the drive before removing it. In Windows this can be done by left clicking the "Safely Remove Hardware" icon in the task bar, clicking your device, and then waiting for it to tell you that it is ready. With Mac and Linux you just right-click and unmount the drive.
Either way, not doing this can wipe your USB drive or corrupt your files.
Make sure you have all programs and folders closed. Then try stopping usb mass storage, there should be more then one option so try removing the drive itself on the list. If that doesn't work. I myself would probably just restart the computer. Then try again. Thanks, Lee
Maybe the best thing to do is, 1) Remove WD External while pc is switched off 2) Reboot into windows 3) Doenload Ccleaner > http://www.homepc-security.co.uk/Downloads%20&%20Tutorials.html Then install. 4) Make sure you have Cleaner highlighted on the left near the top. Then put cheque marks in all boxes except, Windows Size/Location Cache, User assist History & Wipe Free Space then click Run Cleaner. Once you have repeated the step of running Run Cleaner till nothing else appears, then select the Registery cleanerthen click Scan For Issues and delete all that you find there also. Turn off pc, remove power cord then push the on button to discharge the pc, then plug in the WD Hard drive via a diffrent usb port, and boot up pc. I hope this works for you.