Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

1 Answer

Exactly the same problem here

Clicking sounds, or sometimes no sounds but the HDD doesn't show up in 'My Computer".
"Safely remove hardware" says "USB Mass Storage Device: WD". Grr all my files are on this WD Passport 320 GB HDD whioch is only 3 months old! I didn't drop the drive or something, but my computer went in standby. What to do, does somebody have a solution? I would be gratefull!

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  • 477 Answers

When a disk make clicking sound it likely the writer head in the disk. I suggest that you leave your disk to nearst computer store and ask if they can do something, they should have some special programs to recover your data.

have you looked in the BIOS, does the BIOS find your harddrive?

Posted on Jul 02, 2009

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Hi Welcome to FixYa!
I am having the same scenario too sometimes.. What i usually do if the drive is not in use, I turn off the computer first then unplug my external hdd. in that case, the computer is completely off as well as the drive. But if you feel like its a hassle of turning down the machine for you to remove the drive, you could try the following steps:
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Optimize for Quick removal This setting disables write caching on the disk so that you can disconnect this drive without using theSafely Remove Hardware icon.
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A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port

6. For FLASH DRIVES you should ensure that the device is set for "quick removal" using the drive control panel properties or use the USB "Safely Remove Hardware" option. If you don’t do this there is a very strong chance that any files you transfer may not be there when you plug into another computer.
7. It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
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8. If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.

9. If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
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10. Ensure that you have set removable drives for "quick removal" or that you use the "Safely Remove Hardware" option often shown on the lower toolbar. It is possible that files my not be fully written to external devices before they are removed. This corrupts the file itself and even on occasion the drive.
SPECIAL NOTES
USB flash drives can fail for no apparent reason.
Sandisk Cruzers are especially bad for this.

USB hard drives should be treated with extreme care.
This is a real hard drive ! And knocks and bumps can quite literally kill them.

Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
Known as "The Click of Death"
Hope this gives you the information you need

Bob
Moderator

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Maybe the best thing to do is,
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