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Doesn't receive from two fax numbers outside the UK

We seem to be unable to receive fax's from two of our customers. Both are based in Middle East countries. The fax will ring each time they try to fax us but does not receive the fax they are sending. Both customers are independent of each other and are based in two separate countries. We receive many fax's every day from countries round the world.

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Re: Doesn't receive from two fax numbers outside the UK

I would suggest there is nothing actually wrong with your machine, as you can indeed receive faxes from other parties. The problem mostly likely lies with the equipment and/or lines of the sending party. One thing you might suggest to them is to turn off ECM (Error Correction Mode) and/or lowering the sending/receiving speed of the machine - preferably the sending speed of the sending party.

Posted on Nov 17, 2007

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