After I select "shutdown" shut down, it goes through all the normal screens "saving settings" etc. the screen goes dark, the power light, however stays on (the little green light at the base of the unit, to the right of the touchpad). In order to reboot, I have to stick a paper clip in the hard reset button under the unit. After I do that, all the lights go off, then I can press the power button and it starts up.
Curiously, this does not happen when I select "restart" - the machine restarts normally.
Here are a couple of tips that I've collected that may address your problem.
Go to start>run>then
type in "cmd" without the quotes. this will bring up the command
prompt. next type in the following command: "shutdown -s" without the
quotes again. This should tell your system to shutdown your computer entirely. Next Try doing this. Hold down
"ctrl" and left click "shutdown". This skips some windows
XP shutdown procedure and should do the trick. And, finally http://support.microsoft.com/?kbid=831431 You cannot log off, restart, or shut down
your Windows XP-based computerThis article talks about an
issue with Norton 2003 incompatibility.
Would appreciate any feedback as to which of these worked for you. Thanks much! Ron-
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