Question about Hitachi 50V500 50 in. HD-Ready LCD Television
We have the Hitachi LCD rear projection 60V500A. My husband noticed the infamous "red cloud" about a month ago. After lots of research on the internet, we discoverd that it's a light engine problem. This appears to be pretty common with this TV after you've had it 2-3 years. The red cloud will get worse to the point you will not be able to watch the TV. After lots of negative blogs about this problem, I fully expected a fight with Hitachi about it but I have been very pleased with their response. I called the customer relations # 800-654-7013 (regular customer service will not give this # to you) and they gave me the name and number of two Hitachi certified dealers in our area. We had the tech come out yesterday and after taking a quick, one minute look at the set, he agreed that it was a light engine defect. I called the customer relations department and they said that once they were able to confirm this with the tech we used, they would contact us. Within a couple of hours, they called us and said that they were sending a brand new light engine directly to the repair shop and that they would cover the part. Should have it in 2 days.
Now here's the kicker. Our set is 3+ years old so they agreed to cover the part but not the install. Our repair guy said the install would be $385. I felt like I could have pressed the issue with Hitachi to pay the labor but I didn't. For us, to spend $385 on a $3600 TV (price when we bought it 3 years ago) is worth it. It's been a great TV and after 3 years, we've never even had to replace the bulb. The part runs around $1500 and again, Hitachi is picking up that expense. Very easy to settle.
I will tell you that before you officially have the problem looked at by someone they recommend, they will act like they've never heard of this problem. We found that once we had the tech out and called Hitachi customer relations (not customer service) and they were able to verify this through the technician, all of the sudden they were aware of the problem and we should have the part in 2 days. Our tech said that he could do the install at our home and not have to take the TV to the shop. Another great plus! I hope you have the same luck as we did:)
Posted on Nov 14, 2007
The problem lies in a filter element you cannot access. It stops up and there is not enough cooling in the polerlizing lenses infront of the lcd screens. Look at www.gloucesterlistings.com/hitachi/index.html
see it for your self. To access the filter you pull the LE out and then you can see it.
Posted on Apr 03, 2008
There is a procedure that can determine if your TV has a defective drive module or a defective light engine causing the red oval and the lack of green. This procedure is lengthy and should be performed by a qualified technician. However if you want to give it a try, go www.hitachiserviceusa.com ask if you can download the information.
Posted on Nov 12, 2007
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