Question about SanDisk Sansa e250 MP3 Player

1 Answer

Frozen on the startup screen

My Sansa player starts and then goes to the opening screen and just runs through the animation sequence, but never goes beyond that, it just keeps cycling through. Additionally, when I connect it to my computer to charge it, the battery will charge but the computer does not recognize that it's connected and accessing files or uploading new ones is impossible.

Previously, I'd had problems with the files--it would say that almost all of the file space was taken up, yet I'd removed all of my files from the player, so it should've had a ton of free space.

I already tried resetting it (several times), physically removing the battery, and attempted to update the firmware and reinstall everything (but as the computer does not see it there, it's difficult!) Any suggestions...??

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 626 Answers
Re: Frozen on the startup screen

This should take care of it.

You can follow these steps to erase and start anew.

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.

Best of Luck.

Posted on Nov 10, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Sansa c200 frozen

Have you tried to reset the device by holding the power button?

Jan 05, 2008 | SanDisk Sansa c200 MP3 Player

1 Answer

Frozen on the loading screen

press the menu button on the bottommostlft side,,,and also anyone of the other buttons (say forward button) for quite sometime around 2 minutes (probably less than that)............

then the blue light would be turned off and sansa starts rocking again..


or as you thought u can let the sansa discharge all its power.

dont open at any cost ,because if its found opened then warranty may be cancelled.

Jan 01, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

SanDisk Sansa m250 MP#

Try doing a hard reset on a Sansa m250:
  1. Turn off the Sansa. Just pull the battery out for a second and then reinstalling the battery without pushing any further buttons.
  2. Plug the Sansa into a computer4.gif, and open "My Documents" in the computer.
  3. Open the Sansa file as if it were a drive, then go to the "MUSIC4.gif Specific storage" file.
  4. Right click the "MUSIC Specific storage" file, and press "Format."
This should hard reset the Sansa m250. This solution has worked for me.
I do not know if this will work on other Sansa m200 type .mp3 players.

Dec 30, 2007 | SanDisk Sansa m250 MP3 Player

1 Answer

Sansa m250 is frozen on initializing screen

my e200 does that im sooo pissed it just stays on the screen turns blue than goes back to home screen. i let the batteries run out and the same thing still happens!!

Nov 21, 2007 | MP3 & Digital Media Players

2 Answers

Sansa seems to be frozen at startup

is my sansa broke or wat. when i plug the usb cord in the sansa comes on and wen i take it out it goes off , but the screen don't come on......i suffered the problem of wen the screen do come on it stops at the sansa rhapsody part then start over back to the big sansa screen then sansa rhapsody..........someone please help!!!!!!!!!!!!!!!!!!!!!!!

Sep 11, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Main screen frozen

get a refund say it scewed on ya iv'e tried evry single thing i can do and every thing there is to do but nothing worked this is the option so do what i told ya get a refund you'll get your cash back or a new one or a new bettar model cause that one screwd on ya and it was their fault. hope this is helpfull. from helpfull anime

Aug 04, 2007 | SanDisk Sansa e260 MP3 Player

2 Answers

Sansa m250 freeses on power up

throw it against the wall because sandisk is aware of this problem and does nothing about it... they should replace them for free but they don't... race condition in that firmware screws the player up...

Jun 17, 2007 | SanDisk Sansa m250 MP3 Player

3 Answers

Sansa e200r

my Sansa M200 has a frozen screen, tried removing battery but comes back screen frozen

Jan 04, 2007 | SanDisk Sansa e200 MP3 Player

Not finding what you are looking for?
SanDisk Sansa e250 MP3 Player Logo

23 people viewed this question

Ask a Question

Usually answered in minutes!

Top SanDisk MP3 & Digital Media Players Experts


Level 3 Expert

93738 Answers

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a SanDisk MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides