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once the software is downloaded and you choose to print, instead of selecting your printer change it to primo pdf and it will save it to the selected place that you have chosen within the primo settings.
Primo will load as a program, it is a virtual printer. Load the program it will load to C: drive as a program, once it has loaded successfully restart your computer.
I just noticed that I had the telephone cable connected to the "Telephone" port on the back of the Fax/Printer. When I switched it to the "Line" port, suddenly the clicking stopped and the Memory/In Use light went off. Now we will see if I can Fax something. Hope this works for you too!
If you have set up your printer on a wireless network, you will need to open up some ports on your router in order to get the scan feature to work. I could only print and not scan. I went to HP's support site and they gave me the list of ports to open -- of course they don't tell you how to do that. Everything works fine now. If that's your problem, post another thread with the router ID and hopefully we can figure it out. Hope this helps.