Question about NorStar Modular ICS with CallPilot 150 (NTBU0899)

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Hello. I am trying to maintain a Norstar ICS with what I believe is Call Pilot 150. I do not see anywhere what the mailbox # are. Presently it is a two digit system layout.

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They will be the same as the Extension number. Or should be, if the tech installed it correctly.

Posted on Jul 02, 2009


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1 Answer

Automated Attendant sends calls to general delivery mailbox

Make sure the set is not forwarded anywhere.
Try F#4 or F#984 to cancel any forwards.

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1 Answer

I tried to change the password for my mailbox but now I get a message saying that the mailbox is locked. What do I do?

Are You using a Startalk180 or Norstar Call Pilot 100?
To Change Passwords you will need to go into Admin Programming in the Startalk or Call Pilot.

Oct 20, 2010 | Nortel T7316E 2-Line Corded Phone

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Voicemail ext shows "not available"

Sounds like its trying to use the default greeting using you name from the company directory. I would verify that the mailbox greeting is in place (f981>admin>greet>rec>prime>).

Jul 15, 2010 | NorStar M7324 Telephone

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Can I change my MAIN Admin greeting from home if there's a storm

Depending on the type of voicemail you have It can be accomplished by calling in to the office and when the main greeting starts playing press **, the administrator mailbox number, the password and the pound key (default is 1020000). Once in the mailbox press either 9 or 99 at this point you can re record the main greeting.

Jan 28, 2010 | NorStar M7310 Phone

1 Answer

Mailbox locked error message. when i try to check messages and enter my mailbox # and pw. it says mailbox locked, pls call admin. and then closes

You need to get into voicemail administration and reset the mailbox password. Open the mailbox (F981), enter the default password (0000) and the system will prompt you to enter a new password.
Good Luck!

Sep 08, 2009 | NorStar Compact Ics WithClid Trunk Mod...

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Replacing a blown Call Pilot

Yes, you should be able to get in thru f 983 with the default password and begin setting up the mailbox"s, aa, etc.

Jul 14, 2009 | NorStar T7316E Phone

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Have all employees delete all messages from all mailboxes.

Jun 19, 2009 | NorStar CallPilot 100 Voice Mail, 10 mail...

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Mailbox number length change

You need to do a reinstall of the VM

May 20, 2009 | NorStar CallPilot 100

1 Answer

Norstar ICS 4.0 password

How to Change a Mailbox Password 1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number you wish to reset.
8. Press "Reset".
9. Press "Rls" to exit (orange button to the right of the number buttons).
Default password is "0000".

Jun 20, 2008 | NorStar Meridian M7310 Phone

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