Question about Maytag Neptune MAH5500B Front Load Washer

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Door closes tightly, but will not lock. Spin cycle does not engage.

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First unplug machine. you will need to start by taking 2 screws out of the face of the machine. flip face back and unplug the lids witch from cabinet. you will see 2 gold clamps you will need to pop them off and then your cabinet should pull forward and cabinet will come off. at front bottom you will see your pump, take 2 clamps off pump and move to the side and then take wire harness loose from the motor. the motor has 2 clamps holding it in place also pop those eff, sometimes their will be a screw you need to take out before the clamp comes off but you will see. soon as motor is off you will see the drive coupler. it has 2 sides to it and a rubber like center. either it has broke teeth on it or the rubber part will be destroyed or where the shaft goes into coupler will be stripped.

Posted on Jul 02, 2009

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Posted on Jan 02, 2017

localwonder
  • 6784 Answers

SOURCE: Door lock mechanism

Hi. this is a failed Door lock mech that should be replaced asap if possible. This will run you about 55 to 60 dollars tops.

It is a good rule to replace the door lock hoop assembly along with the door lock latch assembly at the same time. make sure the alignment it correct during the installation.

Posted on Jun 01, 2009

blueextc3221
  • 15935 Answers

SOURCE: Front loader door unlocks during cycles with door lock light on.

It appears your timer/main controller/CCU has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Posted on Sep 17, 2010

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You door lock is bad and needs to be changed. Without the proper model number I can't really give you accurate instructions

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I was washing beach towels and during the rinse/spin cycle the door popped open on my whirlpool duet ht (model GHW9400PL4). I haven't been able to close the door since it opened before the cycle was...


those have a 2 latch system, sounds like the second latch that engages during the spin cycle never quite completed the safety lock , you could try and jumper the latch to see if that would release it, But it seems the secondary latch wasn't working properly in the first place, even the heaviest loads shouldn't pop the door open,

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All cycles are working except the spin cycle. I have visually inspected the wiring connections and motor and dont see any obvious issues. There are no error codes and the LED lights seem to be functioning...


Because of the high spin speeds of front load washers, the doors are equipped with a latch and lock mechanism to prevent the door from being opened during the washers operation. These locks will often be actuated by a solenoid or wax motor to ensure they remain latched during the wash cycle. This model uses a two stage lock that latches the door when the load starts, and then when it is time to spin, the second lock engages to ensure the door is properly secured prior to beginning the spin. When this second lock engages, it also closes a set of switch contacts (the auxiliary door switch) telling the control board the door is closed and locked. If for some reason this switch is not closed, the washer will tumble during what would normally be the spin cycle until the entire cycle is complete.

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The door to my washer won't shut tight enough for the lock to engage. We replaced the locking mechanism on the door itself and it will run if we hold the door shut.


A possible simple repair can be attempted at the hinge of the door place a towel/washcloth/or other suitable clothing to add a soft jamming space and GENTLY!!! push the DOOR in an attempt to close it, place one hand at the normal closing area and the other opposite 1/3 of the way from the hinge. If there is not enough wedge fold over garment at hinge and make it thicker do this until door will close properly.

Apr 02, 2011 | Frigidaire 14 Cycle Tumble Action Washer

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My washer wont do the spin cycle. everything else work fine but no spin


Hi,
The reason the washer won’t spin is due to the either of the latches on the door.
This model uses a two stage lock that latches the door when the load starts, and then when it is time to spin, the second lock engages to ensure the door is properly secured prior to beginning the spin. When this second lock engages, it also closes a set of switch contacts (the auxiliary door switch) telling the control board the door is closed and locked. If for some reason this switch is not closed, the washer will tumble during what would normally be the spin cycle until the entire cycle is complete.
On the entire Frigidaire ATFxxxxxxx line of front load washers, if the secondary door lock fails, the unit will not spin. If you suspect this is the reason your washer is not spinning, do a check of the error log and you will find an E47 error has been logged. This error indicates the control board thinks the wax motor has failed because the auxiliary switch never closed. The customer will not see this error in the display, but it will be stored in memory. A quick resistance check of the wax motor will tell you if it has failed. Expect 1K to 1.5K of resistance from most of the wax motor heaters.

After finding the E47 error stored in memory, I would request you that the switch be removed from the outer door seal spring so you could pull the switch out the front. A quick resistance check showed the wax motor was open electrically so it was no longer working. Install a new switch assembly
, reattached all the wires along with the door seal. And now the washer will wash and spin.

Thank You for using Fixya.com

Jul 28, 2009 | Frigidaire ATF6000ES Front Load Washer

1 Answer

Front loader door unlocks during cycles with door lock light on.


It appears your timer/main controller/CCU has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Jun 15, 2009 | Kenmore Washing Machines

1 Answer

Dacor CPO230, can't get lock to engage for self cleaning. I follow step clean symbolcomes up door lock moves into locked position then beeping starts and the word door flashes and the lock opens up.


For some reason the oven thinks you have a door that is not shut all of the way. Check the locking slot to make sure that there are no obstructions. Make sure that you are only doing one oven at a time, and not trying to cook in the other. Make sure you have no racks in the oven. Try pushing lightly on the door when the lock engages. For some reason your lock isn't engaging fully and that's why door is flashing. Good Luck
Below is from the owners manual for your oven.

Oven does not self-clean Door not shut tight Check for obstructions. Close door tightly
Oven set for delay timed cleaning Oven will start to self-clean at preset time.
Press CANCEL/SECURE to return to
normal operation
Double ovens only: Other oven is on. Turn off other oven.

May 10, 2009 | Dacor ECD230 Epicure Electric Double Oven

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Maytag Atlantis 7700 - Noisy agitation/wash cycle from motor


Your drive motor may be fine. Check the water pump that is located in the back behind the small metal door on the left bottom corner and see if thats where your noise/water is coming from. These extraction pumps have bearings casing that gets mangled and locked up. Look right above the flywheel that the belt rides on in the W-pump.

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1 Answer

Washer wont engage


The door may not have been fully closed. stop/clear cancel the cycle. ensure door is fully closed and attempt to resart cycle.

F/dL Door Lock Error
A Door Lock Error occurs if the door cannot be unlocked. It will try to lock it 6 times before displaying the error.
  • Door Lock Mechanism broken or removed from the Door
  • Check Door Lock/Switch Assembly
  • Check the wire harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU)
  • Door Lock/Switch Assembly Failure

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