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Zoom X6 router does not properly initiate...

Hello,

I have a Zoom X6 ADSL Modem + Router which worked fine for the first few weeks. After that, each time that, for one or another reason or another, I had to turn it off, it has been increasingly difficult that the modem starts to work. Disconnecting all ethernet cables, when I now turn the device on, the power LED turns red, and the DSL and Wireless LEDs turn green, and they stay that way: no ADSL connection is established, no DHCP server works. A few weeks ago, I had to try several times turning the modem off and on, waiting a few seconds, and in one random try it started to work. Now after 30min trying this out, it never started. What could be the reason for this? Is this a known problem?

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  • jpam69 Jul 02, 2009

    Thanks for your quick response!

    I already tried with another router and the line is ok. I also already upgraded the firmware, and also did a factory reset, without luck... I'm pretty sure the router is faulty, the question is if this is a known issue that has an easy solution.

  • jpam69 Jul 02, 2009

    Thanks for your quick response!

    I already tried with another router and the line is ok. I also already upgraded the firmware, and also did a factory reset, without luck... I'm pretty sure the router is faulty, the question is if this is a known issue that has an easy solution.

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The first thing i would do is try to get hold of another router to test on that line to make sure the problem is not with the telephone line or even connecting to the ISP, if you dont have a problem with the second router it is safe to assume the router is at fault, in this case i would reset to factory conditions and then try again, if the problem continued i would go to the zoom website and look for a firmware upgrade.

Posted on Jul 02, 2009

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