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Printer is saying our cartridges are not compatible

Our printer cartridges are new and the printer is telling us they are not compatibleeven those they are the same kind - HP 88XL

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Is this the same kind same brand of toner and tell you not compatible? You may check the toner connector they might be bent and no contacts or simple the tonner cartridge is not loaded correctly.

Posted on Jul 02, 2009

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Cannon iP1800 I installed 2 new cartridges one B&W one Colour. the B&W one works perfectly the printer does not recognise the Colour cartridge and says it is not compatible with the printer . They...


They may be new but are they genuine canon cartridges? There are loads of rubbish compatables out there. I bought magenta ones once and they turned out to be orange??

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My printer cartridge isn't compatible with the printer. At least that's what the message is when I try print something. The cartridge I'm using is a Dataproducts remanufactured cartridge to...


As to my knowledge; It sounds like You`ve got a NON-compatible cartridge. As the printer tells You :) You`ll have to be sure that any aftermarket cartridges You buy, are stated as compatible; or simply buy originals I`m sorry to say..
Both Lexmark, Dell & others uses so called rfid chips on the cartridges. This is how the printer by short wave radio signals communicates with the cartridge; and thus can it determine ink levels & whether it is a "compatible cartridge" and so on. If a non compatible one is inserted; it will; as You state; not work (it can`t determine that a cartridge is present). A "self refilled" ink cartridge still acts as a empty one; since the rfid chip sends the same id no to the printer; and it`s already been noted as "empty" from before. In that case, swapping rfid chips from a "new" cartridge has been known to work. The rfid chip is either embedded in the "circuit band" in front of the cartridge, or as a single small "pvc chip" underneath the sticker on top.
Hope this helped.

May 31, 2011 | Dell 922 All-In-One InkJet Printer

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I am trying to print a page from my printer and the printer is telling me that the left cartridge is incorrect. and then I get a message on my computer telling me that the cartridge installed is not...


Some times the cartridge holder is dirty take a lint free cloth and very easy wipe it off and try again.
Also if you got refurbished or refilled ink cartridges this can cause a incompatible problem. if they are not recycled clean the holders and put them back in and tell the printer it is new ink even if it is not,where it says is this a new cartridge or a used one check new. hopeully this will solve your problem
Good Luck

Apr 11, 2010 | Lexmark X5650 ALL-IN-ONE PRINTER

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I put new cartridges in but it keeps beeping and telling me to put a cartridge in


I have one suggestion for you, please follow the instructions below:
1) Turn on the printer; take out the cartridges and shake them
2) Turn off the printer for a few minutes
3) Turn on the printer, when it says "insert inks", and then insert the compatible cartridges one by one, making sure the cartridges are sitting completely in the slots.

Jan 14, 2010 | Canon MultiPASS MP390 All-In-One InkJet...

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Printer ink cartridges contain ink but printer says not!


The chip on the cartridge tells the printer how much ink is left in the cartridge. If the chip says the cartridge is empty, it won't print no matter how much ink is left. That said I think you got refills that didn't get the chips reset or compatibles (non-Epson brand cartridge body) with poorly made chips that expired before they should have. You need to have all the cartridges installed with functioning chips to use your printer. You need to buy new cartridges of the ones your printer thinks are empty. I recommend Cartridge World for refills because they make a quality product that doesn't have these kind of "novice" refiller problems. I would never buy refills or compatibles off the internet because you get what you pay for.

Oct 26, 2009 | Epson Stylus DX4200 All-In-One InkJet...

1 Answer

Epson CX5400


Nothing wrong with the printer. The rubbish cartridge you bought and replace it with one that works. Approx 30% of most compatible/refilled cartridges DO NOT WORK.

Not only that but they WILL block your print head nozzles eventually. Ever wonder why Epson do NOT make any flushing cartridges but almost every compatible "maker" does??

99% sure the cart is at fault. return it to where you bought it and get a swap.

Jan 04, 2008 | Epson Stylus 680 InkJet Color Printer

2 Answers

Compatible ink


Hi, sounds like a faulty ink cartridge, we get this now and again with selling compatible ink cartridges i suggest taking it back to the shop for a replacement wont be the printer as long as its fitted correctly with label removed..

Happy New Year

John

Dec 17, 2007 | Epson Printer

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