Question about Nokia 5800 XpressMusic Smartphone

1 Answer

After ending an incoming call, the screen stays black and the phone locks up. The green, white, and red keys stay lit. No response from any buttons, including the power on/off. Have to pull the battery to restart. This is the third or fourth time in the last five or so days this has happened. Did not happen at all prior to this, in several weeks of use. Any ideas?

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  • jim45377 Aug 02, 2009

    I was checking for new software updates for this version of the phone and one was available. Installed it and the problem has not occurred in several days hence, and with numerous incoming calls. Perhaps the "bug" was fixed, perhaps the software installed properly as suggested in the posted solution.

    We'll see, either way.

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  • 523 Answers

Hi Friend,
This problem occurs,at the time of any software installation if it has not been installed properly it creates this problem.The solution for this issue is as follows,

1.Switch off the mobile
2.Remove the battery,sim card and the memory card
3.Hold the Switch ON/OFF button for 1 to 3 Mins.
4.Now Replace the battery and the Sim card
5.After it has Switched ON,replace the Memory Card

Check and revert back

Thanks for using Fixya

Regards,
Ayyasam

Posted on Aug 02, 2009

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