Question about Xerox Phaser 8500/8550 All-In-One Thermal Printer

2 Answers

No power getting through

My machine was not used for several months. When I plugged it in it turned on normal, but in a few minutes there was no more power to it. I have checked all connections - is there a fuse or something else that could casue this?

Posted by on

  • jerrylehrman Jul 02, 2009

    What do you mean by power adapter that needs to be changed - it is just a power chord like a computer has. Are you talking about something else? Or what do you mean by the power system in the machine?

  • jerrylehrman Jul 03, 2009

    I cannot get my Xerox Phaser 8500 to show any power when I plug it in. I have checked my cables and they work on another printer - so its not that. Do you have any ideas what else I can check?



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Hello there, yes you have blown an internal fuse as you initially suspected. You have confirmed this by checking the power cables so you know that it is isolated to the internal workings of that Xerox printer. There is a good chance that it could be under warranty still and will be replaced for free. Either way you will need an authorized Xerox technician to work on it. You can reach Xerox at:

1-800-ASK-XEROX or 1-800-275-9376

Their hours are:

Monday - Friday (except holidays)
8:00 AM - 7:00 PM ET, United States
8:30 AM - 6:00 PM ET, Canada

They will be able to help you schedule service, or get you the right part. Or they can point you in the direction of an authorized repair person in your area.

Sorry that there is no easy fix that we could provide for you! Please give Xerox a call, I think they should be there tomorrow (unless they consider it a holiday as some businesses are).

Thanks sir!

Tim G

Posted on Jul 03, 2009

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  • Master
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Try changing the power adapter. As far as I know there is no fuse in this model. Consult your service manual for any information on the fuse. Most likely the power system inside the printer has gone bad.

Posted on Jul 02, 2009

  • Dixit Sardana
    Dixit Sardana Jul 02, 2009

    yes, try changing the power cord. Power system means the unit that converts the AC voltage into the desired voltage as required by the different electronic components.



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