Question about Kenmore Refrigerators
Good morning!My name is Aurélia. I had lived in USA for 3 years and before moving to Brazil I bought a Kenmore refrigerator model number 596.75509400 from sears in boston,and after 3 years ,the refrigerator stoped to work.I called the LG assistence to fix it,because in my country we don't have assistence from kenmore.They changed the MOTOR,EVAP ECM for the similar motor from BOSCH and after that the DRAWER,PANTRY is frozen and I can't use this part of my refrigerator anymore.I ask your help ,what is happing?what shoud I do?Thanks for your attencion.Aurelia Santos.my e-mail adress is:firstname.lastname@example.org
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Posted on Jan 02, 2017
its what we in the business call "refrigerator cancer" they are rusting form the inside out. there is not repairing them and not worth the cost of replacing, you can take them off and spray them you might get a little time outta them. reason it happens is the insulation used years ago was fiberglass and would trap moisture between door and liner, eventually rusting through.. new refrigs are insulated with blown in poly-styrene. they don't hold moisture.
Posted on Mar 11, 2008
After 20 calls and a lot of frustration I found someone who could help. You need to contact the "recall dept" at sears, they are in san antonio 1800 659 7026. they knew what the SF46-515 was and changed my service order. no charge and $100.00 credit card
Posted on Nov 04, 2008
The 800 number is available at:
Posted on May 30, 2009
You are expereincing poor service. The techs that are working on your unit do not know what they are doing. There is no problem that can't be resolved on appliances. My suggestion to you is to find a really good LG tech in your area to repair this problem. There are only so many things that can cause these problems.
Posted on Jan 22, 2010
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