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Whirlpool top loader washing machine - agitator does not turn

Hi I have a Whirlpool top loader Heavy Duty Clean Touch washing machine. The agitator does not turn. Help!!!

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If it does not drain, I'd check the water pump first (for an obstruction - I found a sock in my pump and that fixed my problem) ... see this video - the top is getting to the WM drive shaft (transmission), but it shows you how to remove the pump first: http://www.youtube.com/watch?v=WLPGs2UMUJc&feature=related

If it does drain ... Is it just the TOP part of the agitator not working, or the whole thing (agitator is in 2 parts)? If just the TOP, you probably just need new "dogs" (agitator dogs). Check this out:
http://www.youtube.com/watch?v=V5wIN1J70-Y ... it shows you what to do.

If it is the whole agitator that is stuck, that video will show you how to remove it (remove a single bolt) and you can see if there is an obstruction keep the agitator from moving.

If there's no obstruction or the water pump isn't stuck, you might be looking at a new drive/transmission = expensive. Good luck

Posted on Jul 02, 2009

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