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The engine starts but the rotor that holds the strings wouldn't rotate it is a brand new trimmer

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Sounds like the shaft was not assembled correctly this would be covered under warranty

Posted on Jul 25, 2009

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Perhaps a bit late now.... Just spotted this so I imagine it's all fixed by now.
But for others with this sort of problem.
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Pull about 5 arm lengths of string out of a string spool and cut it off. Place the inner trimmer head on an object that will hold it while you pull the string to even lengths through the winding hole (the support brackets of a pickup truck tail gate work well for holding the inner head while doing this).
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I bought a new grass trimmer, gardeners choice, it would not start, noticed the end were you put the nylon keeps turning around,some how that shouldn't, .


Your trimmer may not have a centrifugal clutch, and if that is the case, the string head will turn when you pull on the starter rope and it will always rotate with the engine running. The trimmers with the clutch don't engage the drive shaft until RPM's are up to a certain speed and when that speed is achieved, the clutch engages the clutch drum, the flex drive turns and the string head begins spinning.

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