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Remote not working

The remote does not work anymore. I already purchased a new remote and also downloaded the new firmware still not working.

Help please!

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Make sure nothing is blocking the sensors from thwe inside. also, there might be an issue with the main board.

Posted on Nov 06, 2009


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Hello, you may have gotten this resolved already, but if not, here are some simple steps to get this resolved. Follow these simple steps on our website, and you will be good to go!!! For this also, you will want to be at TV1, in the system info screen. Menu twice with TV1 remote. :)

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call LG if you think the TV is not accepting the signal from the remote the TV may have a fault in it. If you have any universal remotes try programing them to control the TV if they work but the other does not it is remote.

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My Harmony 880 will not communicate with the computer. It just says "Communicating with your Harmony Remote. This may take a few minutes...", and freezes. How do I get it to work? I tried uninstalling the...

HI. So there are a counple of things you will have to ensure for the connectivity to be successful.

1. You are not connected to the internet via a router
2. You are not on a wireless network
3. Any firewalls on your computer are disabled
4. Your USB cable and port are good, and the remote is not connected to a USB hub but right into the compter.

Now, please do the following:

1. Uninstall the software
2. Download it again at
3. Install
4. In your computer's add/remove programs, uninstall the Logitech Desktop Messenger
5. Take out the battery, press and hold the "OFF" button, and re-insert it. The remote will display "Safe Mode"
6. Connect your remote and log in to your account
7. Click "Downloads" at the top and select "Firmware". The firmware on the remote will update.
8. Click "Replace Remote" to conduct a connectivity check.
9. Update the remote.

That should get the remote working. :)

Mar 05, 2010 | Logitech Harmony 880 LCD Remote Control

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My 550 remote stopped working. The light under "activities" goes on, the bastteries are good, but nothing else works. Please help!

Please try re-installing the firmware.
1. Log into the Logitech Harmony Remote Software on your computer
2. Click on the Downloads button at the top-right corner of your screen
3. Click on the Firmware button. Follow the onscreen instructions to upgrade the firmware on your Harmony remote
4. Once the firmware upgrade is complete, click on the Update Remote button
5. Test your remote.

Jan 24, 2010 | Logitech Harmony 550 Remote Control

1 Answer

670 freezes after firmware update

Hi. You can try the following steps to get your remote working again.

1. Remove the batteries, press and hold the "OFF" button, and re-insert the batteries. The remote will display "Safe Mode!"
1. In the software, click "Downloads", and click "Firmware".
2. After the remote has updated the firmware, click "Update Remote".

I do hope that I was able to help!

Jan 20, 2010 | Logitech Harmony 670 LCD Remote Control

1 Answer

Stuck on safe mode screen does not move

Here's how to get your remote out od safe mode and working again:

1. Connect your remote to the computer.
2. Launch the Harmony Remote Software, and log in.
3. Click "Downloads" at the top and click "Firmware"
4. The remote will go through the firmware update.
5. Select "Yes", and click NEXT to update the remote.

Voila! Hope this can help.

Dec 02, 2009 | Logitech Harmony 550 Remote Control

1 Answer

Ewaynuworld: Remote works but blue screen does not show anything anymore. Right now I'm able to use remote because I remember the buttons (no words show at all).

HI! Here's what to do if your Logitech Harmony remote's LCD screen has gone blank.

1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.

2. Connect your remote to the computer.

3. Launch the Harmony Remote Software, and log in.

4. Click "Downloads" at the top and click "Firmware".

5. The remote will go through the firmware update.
6. Select "Yes", and click NEXT to update the remote.

If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.

Aug 03, 2009 | Logitech Harmony 550 Remote Control

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Replaced batteries in Harmony 670. Does not work shows "Safe Mode

Update the firmware:
- Launch the software. - Connect the remote. - Click "Downloads" - Click "Firmware." - Update the remote.
That will get the remote out of safe mode.

Mar 29, 2009 | Logitech Harmony 670 LCD Remote Control

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I have a HK TC30 remote control that will reset itself, displaying "Testing" and then indicates that the remote thinks all devices are off.

Try re-loading the firmware again through safe mode. 1. Take out the batteries from the remote. 2. Turn on your computer and hold the off/on button and connect the USB cable to the computer and remote. 3. The remote display should say "Safe Mode Requested". 4. Start the HK software and login, then click on Support. 5. In the download section, click on firmware and then proceed to update the firmware again. 6. After you update the firmware, you will need to re-download your configuration again and update the remote.

Feb 22, 2009 | Harman Kardon Televison & Video

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The Harmony 676 remote stopped working; keeps saying replace batteries even after new ones are put in. Is this a common problem? How can it be fixed, or can it?

Try updating the firmware as this often solves problems like this.

1- Launch the software and log in to your account.

2- Click on 'Downloads' at the top of the screen.

3- Click 'Firmware' and follow the steps to update the firmware on the remote.

4- Update your remote.

Feb 02, 2009 | Logitech Harmony Remote Control

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