Question about Toto MS950CG-12 Neorest 500 Elongated One Piece Toilet with Integrated Wash

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Toto Washlet weak

My Washlet is about 5 years old. This is my second one. The fist one crapped out!

This one has lost its spray power and is only putting out about 1/3 the stream.
I have periodically cleaned the nozzle by extending it, unplugging the Toto, and hanging a baggie of CLR over the wand to disolve the mineral deposits. I use my wife'stoothbrudh to clean the nozzle. It is now not very effective.
My water is very hard. Is there a total Toto flush possible to clear out the pump of the deposits? Is there a place to send it for reparis?

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  • bwwatson May 11, 2010

    2 things. First I would try the crl trick one more time before going for repairs. Thats actually a great idea, I had never thought of a baggie over the wand before. Secondly, I would go to the closest store and buy your wife a new toothbrush before she finds out you used it to clean mineral deposits. In fact, forget the Toto, make the toothbrush top priority.

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If you are using well water you might want to upgrade your filtration system.or add a mixing valve to the water supply of your washlet and add a filter there, you answer your own question you have very hard water.So the product is getting abnormal; wear and tear. Without making changes to your water supply you will continue to prematurely go thru fixtures,

Posted on Jul 12, 2009

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