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Unable to synchronize between laptop with xp and palm zaire 71

Synchronization problem

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Hi thanks for using fixya!!

If your operating system is windows mobile, you may download the activesync and install to your laptop or pc to enable you to sync your pda to your laptop or pc.

Please click here Activesync

Posted on Jul 02, 2009

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Remember to change (HotSync, Custom) settings before you perform your sync or else you will get duplicate records as I did. Good luck. Support Knowledge Library Click here to go back Click here to print Solution ID: 25263 Switching between Outlook and Palm Desktop synchronization Depending on your device, you might be synchronizing with Outlook using the Palm™ Outlook Conduits, or PocketMirror conduits from Chapura (find out which). Both of these types of conduits are installed and activated when you run the CD-ROM that came with your device. What do you want to learn about? * Switching synchronization: Palm Outlook Conduits * Switching synchronization: PocketMirror Conduits * Synchronizing partially with Palm Desktop, partially with Outlook * Note about data transfer * Macintosh information * Multiple users on the same desktop computer Switching synchronization: Palm Outlook Conduits These instructions apply to the Palm Outlook Conduits that are included with handhelds released after late 2003. The Palm Desktop installer determines which conduits are activated during the installation process. If you want to switch synchronization from Palm Desktop to Outlook, or vice versa, you'll need the original CD-ROM that came with your handheld. 1. Insert the CD-ROM into your computer. A window should open, containing the contents of the CD-ROM. 2. From the Discover Your Handheld screen, select "Install Microsoft Outlook Conduits" or "Change synchronization method" (depending on which device you have) 3. Follow the instructions for switching synchroniztion from or to Palm Desktop or Outlook. 4. See our note about data transfer Remember: Some applications will continue to synchronize with Palm Desktop. Use Palm Desktop to manage applications such as Photos and VoiceMemo

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Just bought Zire 31 and won't hot sync Outlook Calendar, Contacts, Notes with the following log:


Generally this error means that HotSync manager (via the 4 Outlook conduits) is having a hard time connecting to your Outlook or, in some cases, specifically to your Oultook profile.

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1 Answer

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When you first install Palm Desktop, you have a choice of synchronizing with Palm Desktop or with Outlook.

It sounds like you chose Palm Desktop.

You have to uninstall Palm Desktop and Reinstall it.

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The HotSync software on the Mac was never designed to cope with the scenario where you synch with a PC elsewhere. It assumes that you are performing a recovery synchronization when it sees that the handheld synched elsewhere. The assumption with the Palm OS was always that you synched one computer to one PDA. With more propsperous times, the software has not yet evolved at Palm Source (not part of Palm Inc any longer.) With regards to PocketMirror, there is a setting to allow you to synch to more than one PC. The setting is buried deep in the PocketMirror settings for each of the four conduits. The setting allows PocketMirror to see more than one PC as your route to an Exchange server.

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he Chapura PocketMirror support site is a great resource for finding any solutions with regard to the Outlook conduits for handhelds like the Palm Vx.

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I would recommend that you back up the "good" backup data on the Laptop. In PD, Choose Tools/Options, the "Data Directory" entry shows where the data is stored (in a subdirectory that looks like the first six characters of the Palm's User ID)

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