Question about Dell XPS M1530 Notebook

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Dell Media Direct Cannot access hard drive due to bitlocker encry

I have Dell XPS M1530 with Vista Home Premium SP2, cannot access through Dell Media Direct due to bitlocker drive encryption.

Any Solutions Please.

Does not know much about bitlocker.

Dell Media Direct worked when the system had Vista Home Premium SP1, I updated the system to SP2 and no clue why it stopped working.

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  • 52 Answers

Sounds like the hard drive was encrypted prior to the upgrade to SP2.

If that's the case, you may have created a password during the encryption process. See this reference to recall the steps for encrypting a hard drive with Bitlocker.

Follow the steps for unlocking your hard drive and you should be ok.

If for some reason, you never encrypted the hard drive and do not have a password, then the encryption may have been caused by some bug in the upgrade and you should contact Microsoft to resolve.

Posted on Aug 12, 2010

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1 Answer

How do I boot to windows or disable bitlocker?


Anonymous,
Steps to Turn On/Off BitLocker:
Click the Start button to view the Start Menu and then choose the Control Panel option.

The Control Panel window opens up.
Now click the System and Security link from this window.
The System and Security section of Control Panel opens up and you can see the direct link for the BitLocker Drive Encryption.
Click on the BitLocker Drive Encryption and a new window opens up.
By default the BitLocker Drive Encryption is Off for the Hard Disk Drive. Click Turn On BitLocker. If a compatible Trusted Platform Module.
Note: To use BitLocker Drive Encryption, your computer has to meet certain hardware requirements.
Otherwise, this opens the BitLocker setup wizard. Follow the instructions in the wizard. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Click Turn Off BitLocker. This opens the BitLocker Drive Encryption dialog box. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
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Dell-Jesse L
Dell Social Media and Communities

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