Question about Phones
All of a sudden our voicemail is no longer working. We cannot put anyone into a voice mail and the text reads as follows: Feature 986 , Inactive feature.
Can you help or advise please?
SOURCE: inactive features
Is the phone system working but the voicemail did not come back up ? Can you tell me what kind of voicemail you have, ist should be marked on the voicemail system ?
Posted on Aug 01, 2008
SOURCE: Norstar: Inactive Feature (981)
This generally happens from one of two things. Your voice mail system is connected to your phone system through a station port. If it loses connection it will not communicate with the phone system. Loose wire or connection can cause this. or it has just crashed and will need repair or replacement.
First thing you want to do is unplug the unit wait 15 minutes and plug it back in. wait 10 minutes Try feature 981 from a set that has voicemail. if nothing. hit feature 985 from a m7310 set or a m7324 set not a m7208. If it comes back with inactive fearture now your connection between the units is bad or the unit itself is bad. If it comes back with the voicemail intercom # and you cant get into any mailboxes it has lost all programming.Try this first.
Posted on Oct 23, 2008
Try powering off the voicemail system and and then power it on again. I've had it happen many times that after a power failure they just don't boot up correctly.
Posted on Jul 30, 2009
Sounds like the voicemail system is locked up and needs to be powered down and powered back up.
The voicemail, if it is a Call Pilot looks like a small gray box which looks like this in the photo: http://presstelegram.kaango.com/resources/img/itemimages/JUN/491159/LO10559_491159_06302009144332-large.jpg
You can unplug this unit for about 15 seconds, then plug it back in...
It will take about 5 minutes for the Call Pilot to re-boot, then you can dial FEATURE 9 8 3 to ensure that it has come back up.
Posted on Sep 14, 2009
Testimonial: "thanks..unfortunately my system is the 8 track player of phone set ups..dont have that box.had to call a phone guy. But thanks for repsonding quickly"
If you switched phone companies and the feature stopped working you probably had Call Forward Busy/No Answer from AT&T. If you use the call forwarding in the phone it will use two phone lines for the entire length of the call. Call Comcast and have them add Call Forward Busy/No Answer and tell them the number you would like your calls forwarded to and the ring cycle (the number of rings on no answer).
Posted on Apr 19, 2010
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