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Nortel T7316e Inactive feature

Good Morning,

All of a sudden our voicemail is no longer working. We cannot put anyone into a voice mail and the text reads as follows: Feature 986 , Inactive feature.

Can you help or advise please?

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6 Suggested Answers

  • 108 Answers

SOURCE: inactive features

Is the phone system working but the voicemail did not come back up ? Can you tell me what kind of voicemail you have, ist should be marked on the voicemail system ?

Posted on Aug 01, 2008

  • 7 Answers

SOURCE: Norstar: Inactive Feature (981)

This generally happens from one of two things. Your voice mail system is connected to your phone system through a station port. If it loses connection it will not communicate with the phone system. Loose wire or connection can cause this. or it has just crashed and will need repair or replacement.

First thing you want to do is unplug the unit wait 15 minutes and plug it back in. wait 10 minutes Try feature 981 from a set that has voicemail. if nothing. hit feature 985 from a m7310 set or a m7324 set not a m7208. If it comes back with inactive fearture now your connection between the units is bad or the unit itself is bad. If it comes back with the voicemail intercom # and you cant get into any mailboxes it has lost all programming.Try this first.

Posted on Oct 23, 2008

SOURCE: Enabeling voicmail

Call in a pro, sounds like the voicemail either took a ****, or just needs rebooting.

Posted on Nov 19, 2008

  • 4 Answers

SOURCE: Feature 981 is displayed as an inactive feature and not available

Try powering off the voicemail system and and then power it on again. I've had it happen many times that after a power failure they just don't boot up correctly.

Posted on Jul 30, 2009

  • 192 Answers

SOURCE: Norstar T7316 voicemail is somehow

Sounds like the voicemail system is locked up and needs to be powered down and powered back up.
The voicemail, if it is a Call Pilot looks like a small gray box which looks like this in the photo:
You can unplug this unit for about 15 seconds, then plug it back in...
It will take about 5 minutes for the Call Pilot to re-boot, then you can dial FEATURE 9 8 3 to ensure that it has come back up.
Good Luck!

Posted on Sep 14, 2009

Testimonial: "thanks..unfortunately my system is the 8 track player of phone set ups..dont have that box.had to call a phone guy. But thanks for repsonding quickly"

  • 45 Answers

SOURCE: how do I program the line redirection feature

If you switched phone companies and the feature stopped working you probably had Call Forward Busy/No Answer from AT&T. If you use the call forwarding in the phone it will use two phone lines for the entire length of the call. Call Comcast and have them add Call Forward Busy/No Answer and tell them the number you would like your calls forwarded to and the ring cycle (the number of rings on no answer).

Posted on Apr 19, 2010

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2 Answers

Messaging is inactive on all lines after push functions button and enter 981

Hi. Inactive feature often means that there's a problem with your connection to the call pilot. Do you have lights on your call pilot? Did you assign a mailbox to the extension you're working on? Did you remember to connect the call pilot to a station port?

Jun 11, 2015 | Nortel T7316E 2-Line Corded Phone

1 Answer

Unable to access voicemail feature inactive

This means the system can no longer communicate with the voice mail. You can try to locate the voice mail and power cycle the unit to resolve the issue, If you still get inactive feature after the reboot you will need to replace the vms.

Mar 18, 2014 | Nortel Networks T7316E Telephone Platinum...

1 Answer

Admin nortel i can't access the adminstrative programming. i enter feature 983 and it says "inactive feature". how can i fix it to where i can set up a new mailbox?

If you are getting inactive feature when entering feature 983 the phone system and voice mail unit are not communicating. This usually requires a power reset to clear. Or the voice mail unit is in trouble and a vendor needs to be called.

Aug 12, 2013 | NorStar T7316E Corded Phone

1 Answer

How can I activate feature 981

Press FEATURE (above the HOLD key on old sets or the Nortel Symbol on the new sets)
Then press 981 on the dial pad.

If states "Inactive when done then your voice mail system is down or the feature code was changed, either way if you do have voice mail then call your tech in to check the system right away.

Dec 19, 2012 | NorStar T7316E Corded Phone

1 Answer

Voicemail feature does not work. Says 'INACTIVE'

Unplug your voicemail system from the electrical outlet for 1 minute, then plug it back in. This should clear any glitches in the system when it reboots. It may take up to 15 minutes to completely reboot. If the system still does not work after that, it may be in need of repair. You can search for local repair right here on
Good Luck!

Aug 18, 2010 | Nortel T7316E 2-Line Corded Phone

1 Answer

Voicemail and password

I would unplug power to the voicemail, then restore. Wait 10 minutes and then do the same to the phone system.

What you are trying to do is reinitialize the voiecmail, if you dont know what you are doing you will do more harm than good.

Jul 20, 2009 | Nortel T7316E 2-Line Corded Phone

2 Answers

How do i set up a voice mail greeting on my nortel phone?

The short version of getting to your greeting is:
Feature 981 or open voicemail key
your password
"8"for admin
"2" for greetings
"1" for record
"1" for primary greeting
"'1" to record your greeting
at the tone record your greeting
"#" to end recording
after you record press 1 to listen 2 to retry or # to accept
press "rls" key when finished
hope that helped.

Jan 15, 2009 | NorStar T7316E Corded Phone

1 Answer

Enabeling voicmail

Call in a pro, sounds like the voicemail either took a ****, or just needs rebooting.

Nov 18, 2008 | Nortel T7316E 2-Line Corded Phone

6 Answers

Nortel T7316E

To reset passwords for Feature 983 do the following

Press Feature 985
Press 9
Enter 73738767793
Press OK

Now go back to Feature 983
Enter 120000 for 2-digit extensions, 1020000 for 3-digit or 10020000 for 4-digit

Aug 21, 2007 | NorStar T7316E Corded Phone

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