Question about Apple Bose SoundDock Series II Digital Music System Remote Control for iPod - Black
I just bought the system, plugged in my iPod which was playing and suddenly there was no sound anymore! No green light flashes when I use the remote. The iPod is working fine, no clue as to what has gone wrong!! Any help?
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
The new SoundDock II charges your new iPod touch and is fully compatible all iPods and the iPhone 3G. Also the SoundDock Portable will do this.
Better news-> Call Bose. They can upgrade the 30-pin connector to charge via USB-only and function with the remote as well. $99. This will make your iPod touch 100% compatible and somewhat future-proof your SoundDock. If the SoundDock was purchased within 90 days (at full retail price), they will do the upgrade for a smaller fee or even free I think.. (new 1 year warranty given with repair/mod) btw- This is an Apple issue, not a Bose issue. All 3rd party iPod connection devices had to make this change at some point.
Posted on Jun 01, 2009
The original SoundDock will not charge the iPod touch 2nd gen, or the iPhone 3G, or the new nano either. This is because Apple changed the way their new iPod products charge. (via USB only now)
There is 1 solution- Call Bose tech support. They can replace the 30 pin metal connector for a new one that will charge this. If this is not under warranty, it will cost $99, but it's worth it. New 1 year warranty, and compatibility with all iPods (except much older- non-clickwheel iPods)
Posted on Jun 21, 2009
I have a Bose Sound System, and wrote that my iPOD touch would not charge. Got a message back from Bose, see comments. Do write them, as they give a solution. Seems they feel us on this issue...
'Bose is aware that the new versions of the Apple® iPod® Touch (8GB, 16GB and 32GB) and iPod Nano (8GB and 16GB) do not charge when docked on the original Bose® SoundDock®.
Previous versions of these iPods used a specific pin on the dock connector on the bottom of these iPods for charging purposes. The pin to charge these iPods was changed to a different pin with the introduction of the newer models mentioned above.
The Bose® SoundDock® was designed to charge iPod models which were designed to be charged via the older charging pin.
Bose is pleased to offer a solution which will allow you to send the SoundDock directly to Bose, so it can be modified to charge these newer model iPods via the new charging pin that Apple has used on these newer models.
If you are interested in learning additional details about this program, then we will need to know some additional information:
--Daytime phone number
--Daytime UPS shipping address
--Reseller the SoundDock was purchased from
--Date of purchase from the reseller
--Serial number from the bottom of the SoundDock
With this information, we can provide additional information regarding this program, so you can determine if you would like to take advantage of the offer.
Note: If you elect not to receive additional information regarding this program, please be aware that these newer model iPods will still play audio through the Bose SoundDock, and the SoundDock remote will still control the iPod while it is docked, however, the SoundDock will not charge these iPods for the reasons noted above.
Thank you for contacting Bose Corporation.
Product and Technical Support Team
US Telephone: (800)367-4008
International Tel: (508)766-1900
Telephone Hours: Mon-Fri 8:30AM-9:00PM, Sat 9:00AM-5:00PM (EST)'
Posted on Sep 19, 2009
I have been looking for sometime and have finally found a 3rd party power converter. Another solution is to send your docking station to Bose and for $99.00 they will repin the dock so charging will work. The converter and adapter only cost about $30.00. Here is the link to the site I ordered from. I just ordered it so I am not abot to confirm functionality yet.....
Posted on Oct 16, 2009
Tips for a great answer:
Feb 05, 2016 | Bose SoundDock Series II 30-Pin...
Dec 29, 2011 | Bose Audio Players & Recorders
Oct 03, 2009 | Bose SoundDock® (Black) Docking Station...
Jul 19, 2009 | Bose SoundDock digital music system...
Jun 15, 2009 | Apple Bose SoundDock Series II Digital...
Apr 30, 2009 | Apple iPod touch
Mar 29, 2009 | Bose SoundDock digital music system...
Mar 06, 2009 | Apple Bose SoundDock Series II Digital...
Jan 14, 2009 | Bose SoundDock digital music system...
Dec 06, 2008 | Bose SoundDock Digital Music System for...
810 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: