The software is properly loaded, the drivers updated but my computer does not show the printer as connected. I have tried all advice provided by HP website abd other sources but to no avail. What more can I do?
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You say the driver "shows"....what exactly do you mean by that? Normally if the driver loads properly and you see printer, then the computer HAS recognized the printer. What you may need to do is select the printer as the default printer in order to use it. Or am I misunderstanding your statement?
Sometimes what happens is that the software installed on your computer, relating to the printer will become sort of confused. Re-install the software after a quick un-install of the same software. You can get the software from either a disc or from the Web Site of the scanners manufacturer.
Sometimes updating the USB Drivers will be needed. Do that by visiting the maker of your computer and search for Drivers and Updates on their Web Site, look for 2.0 USB drivers class, download that package to your desktop. The driver might be in the form of a Zip FIle. In that case, unzip the files using standard WinZip program or use software provided by computer, to a folder called cab. The driver program might show preference were it wants to unzip to. If so, let it do its thing. Then afterwards find the folder (cab or other folder) run USB driver by clicking install exe file. Note that all periperials need to be unconnected from all USB ports ( the port the laser printer connects to the computer at ) before updating USB drivers. So check cables for solid reconnection after installing drivers.
Its important to recognize the version of the operating system you own. You'll find that information by clicking on Start Menu > Settings > Control Panel > System.
After doing this update, an reconnecting the power and USB cables. Check the operation of the scanner table itself.
Verify that there is nothing wrong with the light bulb belonging to the scanner. To do this have the cover up of the scanner table (if there is a cover) and press scan button, the program should initialized on your desktop, the the light should turn on (look for a light turnning on) and after a few seconds (or more) somethiing should start moving indicating the scanner is working properly. If you think the scanner is defective contact HP.
The problem is with the device driver. Every piece of hardware has a corresponding software program called a device driver to let Vista/XP know it is there and what it does and how to do it. If a disc came with your printer then that is what loads the device driver. However, with USB devices you must load the driver with the USB cable unplugged from the printer. Then once the driver loads then plug in the printer...nobody knows exactly why but that is with all USB devices. So unplug and load the disc, then plug and see if it works. You may have to reboot..if that does not work let me know as they are a couple of ways to get it to working. Good luck and keep me updated. Pls rate this solution.
Driver could be corrupt. Disconnect the printer or at least be sure it is turned off.
I'd do both and reinstall the CD software program that came with
the printer. When the software program asks you to connect the
printer to the USB port, do so and it should again work properly.
Hope this helps. Bud