I have the same problem. It appears to be due to a design flaw-the planetary assembly is press fitted to the drive shaft, and will come loose, to the point where the entire assembly will drop out of the machine. This could be a serious safety issue if the beater and bowl is not in place when the machine is powered on.
Although I have been able to put the planetary assembly back into place using a good amount of effort, the assembly has fallen off repeatedly. Googling the issue has shown that this is a common issue that is particular to the Pro 600 series of mixers.
Contacting KitchenAid through their website as well as by phone has proven unsuccessful so far. I was offered a 50% discount on a new machine (mine is out of warranty). However, no one at KitchenAid to date has been able to verify that there have been any design changes have been made to address the issue. I am still awaiting a call from the factory to determine if there have been any changes to the design, or if there is a way to repair the machine that is approved by KitchenAid.
I was able to find one person who reported success by using a pin to secure the assembly-see this link
http://www.fixya.com/support/t6519821-planetary_assembly_fell_off
While this may address your issue, be advised that this may void the warranty on your mixer.
Good luck!
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