Question about Panasonic Workio DP-190 Multifunction Laser Printer

2 Answers

DP180 not scanning

I have a panasonic DP180 that I can't work out how to get it scanning... my computer isn't networked. The only thing it's plugged into is the printer. Any suggestions? Pleeeaaassseee!

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  • robyn_ruther Jul 02, 2009

    I downloaded to software that I thought I'd need a long time ago but the computer doesn't even recognise a scanner. It says theres nothing attached. I have also a long time ago downloaded the doftware of a disc that came with it but I now have Vista so I had to go to the website. I tried downloading the file you suggested and when I enter all my details and click on download it does nothing. Just returns back to the screen that says

    '


    DP-180 GDI Driver with installer for WinNT/2000/XP/2003server
    GDI Driver with installer for WinNT/2000/XP/2003server








    Drivers [GDI Printer Driver ]: 6.02mb EXE

    ( Window NT 4 , Windows 2000 , Windows XP , Windows Server 2003)



    It actually doesn't downlod anything at all. I've tried three times and each time it asks for my details and then doesn't download anything :-(



    Am i doing something wrong?

    Robyn

  • robyn_ruther Jul 02, 2009

    I cant see anything in the device Manager that suggests a printer. The DP180 is connected using USB. The ethernet cable doesn't register at all. When I connect the USB the computer does recognise theres a printer attached and will let me print to the 180 but that's it.

    I tried that GDI driver download from panasonic and still it doesn't work. I have had this printer for three years and attached to a number of computers and it has always printed but not scanned. I have to go out for a couple of hours but I will get back to this ASAP. Thanks for your help this is awesome... hopefully getting closer!

  • robyn_ruther Jul 02, 2009

    Back again,

    From what I've tried doing (the things you have suggested... The computer doesn't even register that theres a scanner (but is OK with printing). I'm guessing I need extra software but I can't download it from panasonic for some reason. I enter my details and the same thing happens each time... no download. I have no idea what to do :-(

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2 Answers

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  • Master
  • 749 Answers

Make shure your scanner is compatible with your computer's operating system, also update all the drivers on your computer.

Posted on Jul 02, 2009

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  • Panasonic Master
  • 13,433 Answers

What happens when you attempt to scan? is the multifunction properly installed with its software and all drivers included?

you can get all the related stuff from here
http://www.panasonic.com.au/products/more_downloads.cfm?objectID=1938

If the computer detects the machine and its properly installed you should be able to scan.

We can try the print program to do a scan - Hold down the windows key and press r (Or click start -> then run) Type in the run box: mspaint (click ok or press enter)

On the paint program click File on the top left corner, then from scanner or camera, try doing a scan.

What happens?

Posted on Jul 02, 2009

  • 2 more comments 
  • Ekse Jul 02, 2009
  • Ekse Jul 02, 2009

    How are you connecting it to the computer? Look into device manager and see if you have it there, or if you have any ! or ? notification marks there.

    to open device manager, Hold down the windows key and press r (Or click start -> then run) Type in the run box: devmgmt.msc (click ok or press enter)

    A screenshot of the items in device manager might be helpful and also if you have any ! or ?'s you should right click - properties and tell me what does it say on the status?


  • Ekse Jul 02, 2009

    Here is a direct link to the driver file.
    http://panasonic.com.au/content/library/...

    right click on it and select save as


  • Ekse Jul 02, 2009

    no problem. I may go somewhere myself at somepoint.

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