Question about Dell Photo 964 All-In-One InkJet Printer

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Printer 964 Doing the same as the others that have posted their problem with their dell 964, carrier stall.

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Error 0502-Carrier Stall indicates a physically blocked carrier. This condition can occur for many possible reasons. Most often, the carrier is blocked because the ink cartridge lids are open while the printer is on (Figure 1).

printer 964 - carrierstall.jpg
Figure 1: Open Ink Cartridge Lids

Reseat the Ink Cartridges and Make Sure the Lids Are in Place

  1. Make sure the printer is turned on.

  2. Lift the printer's front cover.

    Note: The ink cartridge should be in the up/loading position unless the printer is busy.
  1. Squeeze the tabs on the cartridge lids and lift the cartridge lids up. The cartridge pops up when the lid is fully lifted.

  2. Remove the cartridges.

  3. Make sure that all of the protective tape has been removed from the contacts on the ink cartridge.

  4. Replace the cartridges.

  5. Snap the lids closed.

  6. Close the printer's front cover.

  7. When prompted on the printer's LCD to choose New or Old, choose Old.

  8. Press Select.
new_note.jpg Note: For more information about reseating ink cartridges, refer to the Maintenance or Ink Cartridge Maintenance section in the Online User's Guide.

Back to Top
» Reposition the Encoder Strip
  1. Remove the power cord from the printer.

  2. Lift the scanner unit to expose the inside, where the printer cartridges are located.

  3. Gently slide the ink cartridge carrier to the middle of the printer.

  4. Gently move the top part of the printer belt to the right.

  5. Using an index finger, gently push encoder strip (Figure 1) down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.

    968_encoder_left.jpg
    Figure 1: Inkjet Printer Encoder Strip

  6. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.

  7. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.

  8. Once the encoder strip has been re-seated, close the scanner lid.

  9. Re-connect the power cord to the printer.
If this information has not solved your issue, then you have to contact Dell. They may need to replace the printer.

Posted on Jul 02, 2009

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Is there a fix for the compatiblity issue of the Dell AIO 964 and Dell Studio (64 bit) laptop?


From the manufacturer's web-site:

http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=2684&l=en&s=pub&os=WW1&osl=en&catid=&impid=&SystemID=PRN_ALL_A960

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Need a manual?

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I have a 964 Dell All-in-One printer. I replaced


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1. Uninstall, and re-install the printer.

Else....

2. Error 2200 is a Scan Carrier Stall error... Maybe the scan carrier stalled during a scan job? Turn off the printer, wait a few seconds, and then turn on the printer.

else

3. If no result....Try this... turn off the printer then remove the power supply and press the power button for 15 seconds (it should clear info out of the printer). Then plug the power back in and press the power button.

Thanks for using FixYa - a FixYa rating is appreciated!!

Re-Post if additional help is required.

Jan 31, 2009 | Dell 962 Photo All-In-One InkJet Printer

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No installation CD


Based on the product number you have provided I'm guessing it a dell. If I'm wrong please post the correct Make and Model number. Going on the Dell idea this would be the page you need.

Choose Operating system then click the blue/white plus sign below, and download your drivers.
http://support.dell.com/support/downloads/driverslist.aspx?os=WLH&osl=EN&catid=-1&impid=-1&servicetag=&SystemID=PRN_ALL_A946&hidos=WW1&hidlang=en

Hope this helps. M~

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1 Answer

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