Question about HP LaserJet 4 plus Printer

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Clicking Roller & heat waves at bottom of printed paper

There is a definite click of the roller when printing, and the bottom of each printed page is wavy from heat. What can I do, vs a repair person?

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  • shagen17 Jul 04, 2009

    Thanks. I suspected it was something I could not fix.

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  • 220 Answers

Sound like gear train assy gears broken and fuser not mashing properly.get it checked out

Posted on Jul 02, 2009

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My scx-3200 pick up clicks two or three times during one paper feed.note that only one page is feeded and print is ok.


If the clicking is causing paper feed errors it may be that the pickup roller is either dirty or worn. You can try cleaning the roller, which you will find in the cavity where the paper tray inserts with a water dampened cloth.

Dec 27, 2014 | Office Equipment & Supplies

1 Answer

Jam in duplex area


Its is trick..If its more then two pages print, printer grabs second page even first page in duplex unit., here its confusion. Check with simplex single print, see any paper mismatch error? or printer throwing paper in output bin after successful print?. No.. check fuser out sensor or paper out roller.
Print only two pages matter in duplex, check where paper struck? if paper our roller not grabbing paper back properly in time (slipping while grabbing back) gets jam error.
Always ensure that select proper paper size in printer.Other than this it may major issue, need technical knowledge..& possibilities are less to judge the exact problem..
Keep update us to resolve the issue.

Aug 22, 2014 | HP Color LaserJet Professional CP5225dn...

1 Answer

Hp officejet 4500 will not print from mac ibook g4


HP Officejet 4500 (G510) Series and 4500 (K710) Series All-in-One Printers - The All-in-One Does Not Pick Up or Feed Paper Issue The product does not pick up or feed paper from the paper tray. How to use the solutions in this document To resolve the issue, try each solution in this document in the order presented. c01733891.gif IMPORTANT : Each time you try a solution, try to print a self-test report to determine if the hardware is functioning correctly. To print a self-test report, use the steps in the following table. How to print a self-test report
  1. Load plain, white paper in the paper tray.
  2. Press and hold the Cancel button (c01235250.gif ) on the product control panel.
  3. While holding the Cancel button (c01235250.gif ), press the OK button (c01961874.gif ). The self-test report prints.

NOTE: Refer back to the steps in this table after attempting each solution. Solution one: Reset the All-in-One
  1. Disconnect the power cord from the back of the product.
  2. Wait 30 seconds.
  3. Reconnect the power cord to the back of the product.
  4. Press the Power button (c01602202.gif ) to turn on the product.
  5. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution two: Check the paper The condition of the paper or the amount of paper loaded might prevent the rollers from picking it up and feeding it through the product. Use the following steps to check the paper in the input tray.
  1. Remove any wrinkled or damaged paper from the input tray.
  2. Make sure that all the paper is the same size and type.
  3. Tap the stack of paper on a flat surface to align the edges.
  4. Make sure that the stack of paper contains from 10 to 25 sheets of paper.
    NOTE: Do not overload the input tray. Make sure the stack of paper is shorter than the top of the paper width guide.
  5. Insert the stack of paper into the product, and then gently push the paper width guide snugly against the paper. Figure 1: Load paper c01970609.gif 1 - Load paper 2 - Adjust the paper width guide Illustration of loading paper and adjusting the paper width guide
  6. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution three: Check the print settings The paper settings in the print driver must match the paper size and type loaded in the product. Use the following instructions to adjust the paper settings.
  1. In the software program you are printing from, click File .
  2. Click Print , and then click Setup , Properties , or Preferences .
    NOTE: The specific options might vary depending on the software program.
  3. Click the Features tab.
  4. In the Basic Options pane, select More from the Paper sizes drop-down list.
  5. Select the size of paper loaded in the product, and then click OK .
  6. In the Basic Options pane, select More from the Paper type drop-down list.
  7. Select the type of paper that you loaded, and then click OK .
    NOTE: These changes do not change the default print settings. The print settings revert to the default settings the next time you open the program.
  8. Change any other print settings necessary, and then click OK .
  9. Click OK to print.
  10. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution four: Clean the rollers Follow these steps to clean the rear rollers and the pick rollers on the HP product. Step One: Clean the rear rollers
  1. Press the Power button (c01602202.gif ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Remove the rear access door. Press in the tab on the left side of the door, and then pull the door away from the product. Figure 2: Remove the rear access door c01961876.gif Remove the rear access door
  4. Lightly moisten a lint-free cloth with distilled or bottled water, and then wipe the paper rollers. Rotate the rollers with your fingers to clean all the way around. Figure 3: Clean the rollers c00246512.jpg Graphic: Showing paper rollers
  5. Make sure that the paper feed rollers on the rear access door are clean, free of paper bits, and rotate freely. Figure 4: Access door rollers c01590938.gif Access door rollers
  6. Allow the rollers to dry completely.
  7. Reattach the rear access door. Push the door forward until it snaps into place.
Step two: Clean the pick roller
  1. Remove any paper from the paper tray.
  2. Remove the rear access door. Press in the tab on the left side of the door, and then pull the door away from the product. Figure 5: Remove the rear access door c01961876.gif Remove the rear access door Figure 6: Rear rollers and location of pick roller c01976220.gif Image: Rear rollers and location of pick roller
  3. Lightly moisten a lint-free cloth with distilled or bottled water, and then wipe the pick roller. Rotate the pick roller upward with your fingers to clean all the way around. Figure 7: Pick roller c01975068.gif Image: Pick roller in the product
  4. Make sure that the pick roller and the rollers around it are clean, free of paper bits, and rotate freely.
  5. Allow the pick roller to dry completely.
  6. Reattach the rear access door. Push the door forward until it snaps into place.
  7. Load the tray with plain white paper.
  8. Reconnect the power cord to the rear of the product.
  9. Press the Power button (c01602202.gif ) to turn on the product.
  10. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.
  • If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
  • If the issue persists , continue with the next solution.
  • If the test page does not print , continue with the next solution.
Solution five: Service the All-in-One

Mar 06, 2013 | HP Officejet 4500 All-in-One Printer G510G

1 Answer

HP 1160 e cuts off side of page. How do I fix this?


Printing or paper?.. If printing check 1. check with another cartridge 2. check half test page(half test page while printing half page stop printer remove cartridge & paper see the image created on cartridge drum or not ,if not clean the Laser scanner assm, check on paper proper image or not if not clean the transfer roller.(looked like sponge roller located just under the cartridge location). beyond this trouble shoot, advised to send it to service center..

Sep 13, 2011 | HP LaserJet 1160 Printer

1 Answer

Printed image repeats later


I have a Dell 5100CN, and believe that this problem is caused by the drum not releasing the full charge which holds the ink in place on the drum until the page is printed. After the image is transfered to the Drum, the 'Fuser' unit heats up the paper and pressure forces the paper against the drum to transfer the toner from the drum to the paper.

Since the Image is printing, and you are getting a ghost, I guess that the problem is most likely the 'Pressure Roller' or 'Heater' in the 'Fuser' unit.

Buying the Fuser unit from Dell could cost you around $200 from Dell, but I just found one on eBay for $129 Got to www.ebay.com and search for item number 190388919845

I highly recommend that you buy a new OEM (original Equipment Manufacturer (Genuine Dell)) 'Fuser Unit'

Good Luck

Apr 23, 2010 | Dell 3010cn Laser Printer

1 Answer

Making a cracking noise from the fuser unit area


I'm assuming that the cracking noise occurs as the printed page is passing through the fuser?

Check your print settings to ensure that your paper stock is not set to heavy (card). This setting applies extra heat to the fuser to 'fuse' the text to the paper, which is what you want for card, but if you are printing normal stock, it will overheat the toner causing it to stick to the fuser roller on the way through and make a 'cracking' sound as the paper peels off the roller.

Whilst it is possible that there is a fault with the thermostat and the fuser heater is not switching off, this is rare. If you have been printing a number of pages at an incorrect paper stock setting you may need to clean baked text of the upper fuser roller, in which case, apply the following procedure.

After switching off the pirnter and it has had time to cool you may be able to clean the upper fuser roller with a rag moistened with a little methylated spirit, although you will not be able to rotate the roller fully without removing the fuser assembly from the printer. If the roller is physically damaged however, eg. scoured, cleaning will not resolve the problem, the roller will need to be replaced. This usually occurs after a long life, so it is generally best to install a new or reconditioned fuser (includes new rollers, top and bottom and new heat lamp).

Mar 19, 2010 | HP LaserJet 2420 Printer

1 Answer

When printing, I see a vertical streak on the printed page, from top to bottom, about 2 1/4 inches from the left side of the paper, and about 1/16 of an inch wide. I can't seem to see what causes this. The...


This is more than likely down to the upper roller in the fuser assembly. It's the heat roller at the back of the printer. The upper roller wears so paper dust and toner stick to the roller which then can get deposited back on to the page.

Oct 15, 2009 | HP LaserJet 1020 Printer

1 Answer

Printer not picking up paper from paper tray


1). take all the paper out of the paper tray.
2). look at the printer pickup roller while you enable the printer to print a test page.
3). if the roller is not turning, and hear click sound, then you need to take the printer to be service. The gear that runs the pickup roller is broken.
4). if the pickup roller truns, but you still hear the click sound, then most likely the secondary roller gear is broken. You still need to bring it to be repair.

call the repair shop and find out how much it cost and how long, It is cheaper to get a new printer than to have it fixed.

Jun 03, 2009 | HP Photosmart C6100 All-In-One Printer

1 Answer

FIRST printed page is quite wrinkled, the rest are fine


Hello sir;Try to print one page, when the paper process half way then stop the machine, remove the cartridge, check the paper is wrinkling, if yes ,that's meanspaper feed roller dirty or registration roller slipply, ortherwise, check the fusing unit, need to replace presure roller. The 2nd issue, you need to replace paper stop roller or rubber pad.

May 12, 2009 | Brother HL 5250DN Laser Printer

1 Answer

Feeder won't work~~


Hello Sir; I believe just replace paper pick up roller feed roller and stop roller, the problem will be gone!

Jan 27, 2009 | Sharp AL-1551CS Copier

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