Question about Motorola Mobility RAZR V3

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I have a new V3i purchased on Tuesday June 16, 2009 . I charged the battery up when I got home and over the next two days had to re-charge it 4 times. Also, The sound is terrible... rough, scratchy and voices are not distinguishable as the people I know. I have had people listen to my phone or i call them and everyone agrees it is just plain bad sound regardless of incoming or outgoing. I took the phone back 3 days after I purchased it [June 19] and the office manager reluctantly gave me a new battery from the box of a new phone which she then proceeded to write off. She refused to admit that the sound sucks. She called an employee seated 3 feet away and the woman answered the call "Alaska Wireless, May I help you?" and that was it. there was no attempt to listen via speaker phone or try and find out what could be wrong. She handed it back to me saying that there was nothing wrong with the phone. Since then, I have to plug the phone in after about 20-30 minutes of a call. The lifetime hours/minutes of calls is now 2:29:14. That is not exactly a very long use time for having to charge the battery EVERY DAY since purchase. I do not use itunes, do not have all the bells and whistles in use. this is just a plain working phone used occasionally... Any idea what is wrong? Could there be a short or something that is sucking the life of the battery? And why such really terrible sound? Help

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  • sensulato Jul 02, 2009

    !!! Really appreciate your help!!!! Confirms my belief that this is a bad phone.

    Now, if only you could get thru to our local provider and help me get my phone replaced. :)

    We are located on a small island in the Aleutian Islands of Alaska - Dutch Harbor and at this point there really is no competition... and the local office Mgr is obdurate and totally uncommunicative. I guess I will have to deal with her superiors in Anchorage. (#(%*($)*.

    Thanks again and have a good day-evening, whatever :)

    Sen

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The phone should have a 200 hour stand by time and 3 hours of talk time, the phone is clearly faulty. the battery should be a Li-Ion 710 mAh (710 mAh should read on it)

As its a new phone it has al teast 1 year warranty I suggest that you take it back to the shop or send it to motorola for repairs.

As for the sound, i'm not surprised that it has a sound problem on top of a battery problem, the battery is most likely not the cause the phone itself is faulty something on the mainboard of the phone is using too much energy due to fault during manufacturing.

You can find the Official Motorola specifications that include how long the phone should work from this motorola page:
http://www.store.motorola.com/mot/en/US/adirect/motorola?cmd=catProductDetail&_bcs_=200%0893070XQBSA%08MOTORAZR%26trade%3B+V3i+Unlocked+-+Blue%08%23%23%08%23%23%08false%08&showAddButton=true&productID=93070XQBSA&tabName=Specifications

As you can see it says


Standby Time2 Up to 199 hours (8.3 days) Talk Time2 Up to 210 minutes or 3.5 hours


This should be enough to proof that the phone is faulty, the store should replace your phone or refund you - Or direct you to send it to motorola to repair - Free of cost to you since the phone is brand new and should have atleast 1 year warranty.

Due to the nature of the problems your having we can't fix this at home and your on warranty anyway so we shouldn't even attempt to.


Posted on Jul 02, 2009

  • Ekse Jul 02, 2009

    More about fixing this at home - the phone - the main board inside is so small and the components are too small for a human to work on.

    These are build by machines in a factory, Very difficult to repair at home without replaceing parts as its next to impossible to actually try to repair a board like the ones on a cell phone.

    here is just a example of the internal components


    its another phone but, as you can see it is next to impossible to actually try to repair such a board and would need to be replaced.

    Since your on warranty theres no need to even try to fix this yourself - you should get your phone replaced or repaired by motorola.

  • Ekse Jul 02, 2009

    if your dealer doesn't do anything else, they should atleast supply you with a local phone number or contact details where to get it fixed - for free.

    Depends alot on the dealer and how they deal with faulty products..




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