Question about Creative Labs Zen Touch MP3 Player

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Creative zen touch

When i switch it on just the screen light comes on however if i plug it in as to charge then it will work.Do i need a new battery?

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Re: creative zen touch

Do you have an ac adapter? battery might just need to be fully charged.

Posted on Dec 12, 2007

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My mp3 player stays on all the time and i cant turn it off

  1. Check that the Creative Zen Touch has the most current version of the firmware driver. Firmware updates typically fix most common errors and problems encountered when using the Zen Touch. Turn on the MP3 player and select "System" in the home menu. Click "Information" then press "Settings." Select "About." Look for the internal firmware's version number listed under "Version." The most recent firmware is 2.01.00 and was released in 2006. If your software is outdated, download an update from the Creative support site:
  2. Ensure that the song files you are trying to transfer to the Zen Touch are compatible with the player. On your computer, right click the song file to view its file format. The Zen Touch can play all unprotected WMAs, WAVs and MP3s. It does not support the popular protected AAC format that is used in online stores such as Apple iTunes.
  3. Verify that the Zen Touch's internal battery is fully charged. This may cause what appears to be a blank or dead screen, as well as slow responsiveness to your touch. Insert the power adapter brick connector into the Zen Touch's power port found on its right-hand top corner. Plug the adapter into a wall outlet to begin charging. The MP3 player will be finished charging in four hours. You may use the MP3 player while it is charging, but this may slow down the charging process.
  4. Adjust the screen contrast on the Zen Touch. This may resolve any issues you have with viewing the screen in bad lighting. From the main menu, click "Settings" and choose "Contrast." Slide your finger up or down the Zen Touch's touch pad to adjust the contrast to a suitable setting.

Sep 24, 2009 | Creative Labs Zen Touch MP3 Player

2 Answers


i just reset mine as mine would not turn on, i held it for a few seconds ant then turned it on and it came on! but mine is chargint at the moment, but the flashing light is red! i thought it was supposed to be green??? Can anyone help?

Sep 03, 2009 | Creative Labs Creative Technology Zen MP3...

5 Answers

Vision: M won't charge

The battery not charging,
I hat the same probleam. Solution reset the unit while is plugged on the Ac charge, turn off and on. will work.
ciao Enzo

May 10, 2009 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

Zen m wont turn on

Well, it needs to charge via USB on your computer, so plug in your zen into the computer with the creative usb cord, and let it recharge. It may not necessarily turn on if it's really out of battery, but you can tell its charging when the switch you use to turn on and off, and hold, the light is blinking. After sometime, your Zen screen on the upper righthand corner should show a little battery and be blinking green what stage it's at in its charging. When its done charging the battery icon with be fully green, not blinking, and have a little plug icon inside of the battery icon to indicate that it is fully charged--takes a couple of hours to charge.

If that does not work, check your USB cord to make sure it's not damaged in any way. If it is, you may need to purchase a new one for better connection. And if that doesn't work, then you might need to replace the battery altogether, which I'm sure, if you are still in your manufactuer's warranty, they can do for you. After it is replaced, your zen should be good as new and ready to operate.

Hope this helps. Good luck!

Jul 17, 2008 | Creative Labs ZEN Vision:M Digital Media...

22 Answers

Creative zen vision won't turn on

Q. Zen V is dead
"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +

also try this if above doesnt work

Feb 02, 2008 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

Creative Zen M

Did you charge the unit over night? When they are brand new, the batteries are not always charged. See if the lights and screen come on when it is plugged into the charger. If so let it charge over night and try turning it on again. Otherwise, you should probably return the unit.

Oct 02, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer


Sounds like a bad motherboard to me. However, it may just need a firmware update. Have you tried to update the firmware yet? If not, go to -->Support -->Downloads -->Follow the correct language and country links -->Select the correct options for Zen Touch -->Select Firmware Download the firmware and try to upload it to your Zen Touch. If your Zen Touch is not recognized by the computer, its best to buy another MP3 player, as your motherboard is bad.

Aug 21, 2007 | Creative Labs Zen Touch MP3 Player

1 Answer

Mp3 has frozen contd....

this guy sells new hard drives, 20Gb for $40 .... you can DIY or check his labor quotes to get him to do it for you.....

Aug 23, 2006 | Creative Labs Zen Touch MP3 Player

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