Question about ASUS X71SL-B2 Laptop

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Issues with new Asus laptop.

Settings did not save on my new Asus laptop. Bran new...out of the box.. Downloaded Mozilla Firefox, addons, set personal settings, homepage etc. Shut down and logged back in an hour or two later to the original settings. Mozilla was on my desktop but when I opened it, my homepage setting did not take and none of the addons I downloaded were there. built in webcam is messed up. My image is upside down. I can take a picture and everything but if I have to flip the image after I take it.

Last, my I threw a DVD in - new movie, not burned - and I got a msg saying I need an encoder to view dvds. I have no idea what this means.

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  • brandy_ontiv Jul 02, 2009

    New Asus laptop has built in webcam but the image is upside down. I can take pictures but have to flip them right side up.

    I have no idea how to fix this and my owners manual does not cover the camera nor offer troubleshooting tips.

  • brandy_ontiv Jul 02, 2009

    I went to the webcam..I can only access it under "Scanners and Cameras" in the My Computer section. The camera is called "USB Video Device" and I right clicked it to check properties to see if I could rotate the image but nothing like that is available. Diagnostic shows it works fine but image is still upside down. When double clicking "USB video device" a normal window pops up that allows me to take a picture but no software loads or anything. It's just a regular window like what would open if I clicked on My computer or something.

  • brandy_ontiv Jul 03, 2009

    Yeah the only thing that opens up for the camera is the Wizard which is extremely basic. I have a bunch of cd's that are probably the drivers but I assumed those were already used to install everything and I wouldn't need to do anything with them.



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Hmmm... it's more updates, and drivers(software) than anything.

For the Mozzila issue, first make sure you have full Windows Updates, you should have updated it to Service Pack 3(XP) or Service Pack 2(Vista) and have all current updates that it tells you to install. Combatility issues occur with software, especially browsers if you don't have certain Windows Updates installed. If you are still having issues with Mozzilla, and have updated fully. I recommend downloading from another source like ,uninstall the other one, and reinstall from the fresh download. If the problem persists, visit the Mozilla support site ( ) and view the FAQ and support, or contact them for further help. Good luck with that.

With the Webcam check all the settings and make sure everything is correct. Read the manual that came with the laptop as there should be one for each peice of software like the webcam, if you still can't find a solution for that, visit the manufactures website for the webcam and the software. They should have an FAQ on their site.

Yes, different DVDs come in different formats. An encoder is any software program that runs that particular format. I use SM player which covers a lot of the coding issue.

You can find individual codes via Google if you know what format it is. Much like a driver, it enables your software to connect with the information from the DVD.

Posted on Jul 02, 2009

  • Chris
    Chris Jul 02, 2009

    What is the model of the web cam built in, and what is the software or program it uses?

    I will try and download the software and see at least if I am able to adjust the settings. I don't believe it would be a hard ware fault at all, but a hidden setting.

    If I can't manage do that, or can't find the web cam software based on the model you will give me, If you would like I can offer remote support (Time Zones **** however) and see if I can play around with the settings there.

    Otherwise, because it's new, you should go and talk to the supplier you bought it from.

  • Chris
    Chris Jul 02, 2009

    It doesn't sound like you have the driver installed or are accessing the right program.

    There is usually.. well.. as far as I know, always a program for any integrated web camera.

    I highly recommend you check all your programs, there might be something under Acer, or Crystal eye perhaps? It wouldn't just come alone.

    I apologize as I can't help as effectively because I'm not physically there.

    If you would like remote assistance, please email me at or add me on the MSN. We will use and I will be able to remotely give assistance.



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