Question about Philips 42PFP5332D 42 in. Plasma Television

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Quietly watching tv, then a pop, a buzz and a crack on the screen

If you have been successful in getting Philips to replace/repair your similar situation, will you please respond? I would like to know exactly what you did and said.

What more can I say: I was watching my Philips 42 inch plasma 42PFP5332D/37B tv (purchased in May of 2008, directly from Philips,) while studying for the P.A. bar exam and all of a sudden there was a incredibly loud popping sound, and then the tv was buzzing. I walked over to it and turned it off. Low and behold, a crack had appeared, under the screen's glass, with no damage to the outer glass.

I called Philips and they only referred me to a repair shop. Should I have told the rep that I was going to hold Philips strictly liable under a claim for Manufacturing Defect/Design Defect? What do I need to do to get help from them?

Thanks- Al

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Yes,if the screen cracked from the inside of the panel and not the outside,you are entitled to either a replacement or warrantied repair. That was caused by heat and we have serviced heat related manufacturer design flaws. Unfortunatly,it is out of warranty,but if it was caused through normal use and not user error,a technician will have to confirm it was internal cracks. MAKE SURE you call philips for an authorized servicer and have the reference number on hand,model number,and serial number.

Posted on Jul 07, 2009

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