Quietly watching tv, then a pop, a buzz and a crack on the screen
If you have been successful in getting Philips to replace/repair your similar situation, will you please respond? I would like to know exactly what you did and said.
What more can I say: I was watching my Philips 42 inch plasma 42PFP5332D/37B tv (purchased in May of 2008, directly from Philips,) while studying for the P.A. bar exam and all of a sudden there was a incredibly loud popping sound, and then the tv was buzzing. I walked over to it and turned it off. Low and behold, a crack had appeared, under the screen's glass, with no damage to the outer glass.
I called Philips and they only referred me to a repair shop. Should I have told the rep that I was going to hold Philips strictly liable under a claim for Manufacturing Defect/Design Defect? What do I need to do to get help from them?
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Re: quietly watching tv, then a pop, a buzz and a crack...
Yes,if the screen cracked from the inside of the panel and not the outside,you are entitled to either a replacement or warrantied repair. That was caused by heat and we have serviced heat related manufacturer design flaws. Unfortunatly,it is out of warranty,but if it was caused through normal use and not user error,a technician will have to confirm it was internal cracks. MAKE SURE you call philips for an authorized servicer and have the reference number on hand,model number,and serial number.
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When you said "huge crack on the inside" you mean the screen? if so let me tell you that the only way to fix it, is replacing the screen, really expensive, like $800-1000 just parts. My recomendation is that you pick up the phone and play it hard with Samsung, they dont want to fix it under warranty because 90% of broken screens are due to End User fault.
This is a known problem with Philips. If you keep on them they will work with you. Another option is call a repair shop in your area and see if they can help you out. Sometimes a repair shop will help out if you allow them to do the service if they are able to get Philips to pay for the repair.
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If there is no picture behind the stripe and the edges are well-defined, then one of the display driver ICs has failed. Philips displays can be made by several manufacturers - usually Samsung. The ICs are bonded to the flexible ribbon in most cases, and replacement is an expensive specialist job - and in many cases is simply not possible.
A shadow on the picture is much better - usually due to interference.
You have a cracked panel and the gasses inside have escaped. The buzzing noize you are hearing the the current flowing throught the panel. It will be cheaper buying a new TV than buying a replacement panel. But if u wanna check out the price look up your model on parts.com
sounds like you may have a high voltage arc and / or leak . better to let a manufacturers qualified technician have a look at it this time . ask for an estimate after diagnosis and before repairs are made. factor age plus repair cost v/s a replacement tv . also in the area where i live most in shop repair estimates are cheap or even free . field repair estimates are definitely not . all tv parts can be replaced but, screen replacements can get expensive . barring neglect , abuse or a significant power surge you should not be having these problems on a tv so new. double check your warranty. most electronics come with 1 year on parts ,90 days on service. some warranty limitations are not allowed in certain states. also contact the manufacturer . in my expierence some of the better companies have honored an expired warranty partlialy and sometimes even fully on a relatively new product . after all they do have reputation to lose or keep . just be courteous and if your lucky they will be too. but if all else fails, i personaly prefer lcd flatscreen . oh , about the screen crack , clean and position your tv according to the owners manual . some of todays televison components are even more thermaly and chemicaly sensitive than ever . ie; window cleaner can whiten or even crack certain types plastics. finaly if you are not using a good surge protector now may be the time.