Perform the following steps to troubleshoot the issue:
1. Remove and replace the power cord from the unit.
2. Wait approximately 35 seconds for the scanning assembly to "walk out" and then quickly remove the plug again.
3. Repeat steps 1 and 2, three to four times until the head moves approximately 1 inch away from its normal resting place.
4. Replace the plug and let the product fully finish the boot cycle
5. Please ensure that the current firmware update (20021018W) is installed. You can download and install the same from the link given below:
http://welcome.hp.com/country/us/eng/support.html
×