Hi there, it's Jack at Dyson.
DC24 doesn't use a traditional, user-replaceable belt. Instead it has a belt engineered to last the lifetime of the vacuum - it's protected by a sensor which shuts off the brush bar if something jams it. Please don't attempt to dismantle the cleaner head any further than is shown in the User guide, as this could void your Dyson guarantee.
If the brush bar in your machine won't rotate, it may just need to be reset. This is simple to do following the steps shown in our Support video. Use something like the eraser-end of a pencil to push the red reset button until you feel a click.
Please note, the brush bar will never rotate when the machine is standing upright, so make sure you recline your DC24 into the normal vacuuming position before testing it.
I'm confident this will resolve the issue, but if you would like further help or advice after giving this a try, please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
SOURCE: no suction on dyson dc24 ball
Well i just fixed my Dyson Ball with the same problem you have. My wife and i found out it was a crumpled receipt in the lower section of the hose at the upright/handheld pivot #3 in diagram and it was catching cat hair and other things. I began by removing the canister and turned on the vacuum to see if the direct access to the fan had suction. Then i moved to #5; i reattached the canister and threw in some cat hair into it from the bottom. i turned on the vaccum to see if it spinned around; it didnt. I then moved to #4, i removed the head and then turned on the vaccum to see if maybe the head had a leak at the top connecter; as i predicted the strength was minimal. I then worked my way to #1 to see if the strength was the same or if there was a difference. no difference for us. Well then it must be #3.. of course the last one i checked. I used a small flashlight and peared in and i didnt see anything... i then used a coathanger very softly as to not puncture the hose. i then noticed some hair being pushed out but the main culprit wasnt showing. my wife gave me needle nose pliers and i pried the hose off of the top connection in #3; so i could get a better look; you may be able to push it off with your hands. and viola! a crumpled reciept for 3 Monster energy drinks.... the same ones....i drink... oops!... hopes this helps. just go through it step by step. youll know its working once stuff begins to spin in the canister. almost regretted throwing that dyson registry junk away.
SOURCE: kickstand on dyson dc24 will not stand up
Solution to Dyson Ball wil Not stand up / Kickstand will not go down:
I had this problem on my Ball. The metal guides on the red foot lever had jumped out of their tracks and you have to get them back into the guide tracks on the rear wheel assemblies. I pulled on the affected wheel assembly to get the metal post on the red kickstand to reset it where it should be.
SOURCE: no suction in the hose on dyson dc24
Hi its Darran at Dyson.
It sounds as though the hose is blocked. I would recommend following the blockage procedure. If this does not resolve the problem, please call our Helpline on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.
Kind regards
Darran
Dyson Customer Service
Official advice and support for Dyson technology
SOURCE: The front roller is not
Hi, it's Jack at Dyson.
You may be able to resolve your problem by following these simple steps:
http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS
If you're still experiencing difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US).
Kind regards,
Jack
Dyson Customer Service
SOURCE: My dyson dc24 has started spraying dust from the ball.
load of rubbish how come in this video it shows them hoovering powder up with no probs i think there a fault on it like a seal not working properly tell them you wont your money back or you will take them to court..
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