Question about Nokia 6020 Cellular Phone

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"Contact Service"? This is so annoying. I turned my phone on and it did not light up, instead it said "Contact Service" in the middle of the screen. I tried turning it off and on again several times but it is still doing that. I took the SIM card out and tried turning it on but that didn't work either. Has this every happened to anybody and how do you solve this problem?

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Hi heyitskacy,

The solution for your problem is described beloe....

My phone displays "Contact Service"

The message ”Contact Service” indicates that there may an internal problem with the phone. The following steps may help resolve the issue or give some indication as to the source of the problem:

  • Remove and re-insert the battery according to the instructions in the user guide.
  • Remove and re-insert the SIM card according to the instructions in the user guide.
  • If your phone has a memory card, remove and re-insert it.
If your phone still displays the message, please take it to the nearest Nokia Care point for inspection. You can find service centre addresses from the drop-down menu at the bottom of Repair.
Alternatively, if you wish to send your mobile phone to our Freepost address for repair, please download and fill in our Freepost Repair Form (62KB PDF file requires Adobe® Acrobat® Reader®). Then package the phone and your completed form in a robust, padded envelope and send to the address on the form.Please note: the freepost service is for UK customers only.
Where is my nearest Nokia Care point?

You can find Nokia Care point address and contact information from your local Nokia Web site: select your location from the drop-down menu at the bottom of Repair.

How can I contact Nokia Care services?

You can find Nokia Care services contact information from your local Nokia Web site. In most cases, customer service is offered via email and/or phone.
To be directed to the Nokia Care services section of your local Web site, select your location from the drop-down menu at the bottom of Contact Us.



Posted on Jul 02, 2009


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