Question about HP Photosmart 2710 All-In-One InkJet Printer

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The printer will not scann to the computer

I have an HP Pavilion N5423 Note Book and an HP Photosmart 2710 All-in-one printer. These two communicate from the computer to the printer and I can send faxes out from the printer but I'm no longer able to scan info from the printer into the computer nor am I able to fax from the computer to the printer. I'm using the HP Director software.

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Re: The printer will not scann to the computer

Are you able to print? I suspect so. If not your probably looking at a bad cable or corrupt windows drivers.

The director software uses it's own system to talk to the printer via scan / fax though printing is controlled by windows itself. Since scan and fax are the same function to the printer, essentially i would start by re-installing the director software.

1. Remove it via add/remove programs, don't reinstall over. It may work but you'll likely just waste time, you want all it's files gone and replaced with new ones.

2. If that has no effect remove the printer from Control Panel > Printers. Also remove the scanner device from Control Panel > System > Hardware > Device Manager >

3. Reboot, windows doesn't really remove things till you shut it off.

4. Install the director software again, hook up the printer when asked.


If you can print at all communciation with the device is perfectly fine from a hardware perspective.

If you can fax without the computer then your scanner and such is fine from a hardwware perspective.

So your problem is simple software, either windows devices install or hp director. Both simple to remove and re-input.

It's very

Posted on Nov 09, 2007

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HP Photosmart 2710 Scaning software

The software for the HP Photosmart 2710 All-In-One InkJet Printer can be found at
After arriving at the site, click on the subheading "Support & Drivers", then follow the 2 steps
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No, there are no drivers for this printer with W7.
However, we can add the additional drivers and make it print.

Please click on Start on the computer----Devices and printers----Add a printer----Add a local printer
----Select Use an exhisting port-----Please select LPT 1 and from the drop down selet USB 001
(Please do not proceed further until we get USB 001)

----Next----On left Select HP----

On right select HP Photosmart 2710 or any related Photosmart printer series----

Next----Next----Select do not share this printer----Next----Print a test page----Finish

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When I try to scan with my 2710, I get a message select computer, then you need to run or install hp software for this feature. What do I do?

If this is from the front panel of the printer, the device is not recognizing that the front panel destination list is set up that can be done from the device software
if you are trying to scan from the pc and getting the message this is a communication issue and the easiest solution is to actually uninstall the software and re install

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I am Dan Vollrath. My Email is I have an HP 2710 Printer/Copier whose glass underside is dirty. The book does not have directions that show how to get to clean that surface. Can you help...

Have a look at this site - although not the 2710 it does cover the removal and cleaning with similar models:

It was certainly the best I could find to help out with the same problem

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1 Answer

HP Photosmart 2710 stopped scanning


first try to do the flee power cycle of the printer that means that to go ahead and unplugg all the cable and replugg it back after 30 sec and try to restart the computer ,,,check that wether it works or not

if not then

go to run and in run type in devmgmt.msc it will open the device manager of the computer.

then in device manager check for the USB PORT under the usb port number check that it is being hooked on the right pannel ,,,,check for the setting and change to the desire option and the printer will definetly work

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use cross cable to 2 computer &give the ip this printer .or share it installable pc printer

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No, there is no fee. I will help you figure it out. However looking thru the HP manuals is the HP 2710 your printer model number or your notebook? I found manuals on notebook.

Don't forget to rate this solution before you log out.

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I want to purchase a power supply for a HP 2710 four in one printer

visit the below weblink

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