Question about HP Photosmart 2710 All-In-One InkJet Printer
I have an HP Pavilion N5423 Note Book and an HP Photosmart 2710 All-in-one printer. These two communicate from the computer to the printer and I can send faxes out from the printer but I'm no longer able to scan info from the printer into the computer nor am I able to fax from the computer to the printer. I'm using the HP Director software.
Are you able to print? I suspect so. If not your probably looking at a bad cable or corrupt windows drivers.
The director software uses it's own system to talk to the printer via scan / fax though printing is controlled by windows itself. Since scan and fax are the same function to the printer, essentially i would start by re-installing the director software.
1. Remove it via add/remove programs, don't reinstall over. It may work but you'll likely just waste time, you want all it's files gone and replaced with new ones.
2. If that has no effect remove the printer from Control Panel > Printers. Also remove the scanner device from Control Panel > System > Hardware > Device Manager >
3. Reboot, windows doesn't really remove things till you shut it off.
4. Install the director software again, hook up the printer when asked.
If you can print at all communciation with the device is perfectly fine from a hardware perspective.
If you can fax without the computer then your scanner and such is fine from a hardwware perspective.
So your problem is simple software, either windows devices install or hp director. Both simple to remove and re-input.
Posted on Nov 09, 2007
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Posted on Jan 02, 2017
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