SOURCE: i have a 15 cubic feet whirlpool top mount
The problem is the drain is clogged. Remove the back panel in your freezer and at the bottom of the evaporator coil you will see a hole about ½” in diameter this is the drain tube. You might need to use some warm water to melt the ice and then run a wire being very careful not to puncture the hose and run it down the tube to free up the drain. This tube travel down to the bottom of your refrigerator to a pan sometimes located on top of the compressor or somewhere else down there. It collects the water there to evaporate. You can enter your model # at www.appliancehelponline.com for a diagram or illustration of your refrigerator. Not all models are available. This link will help removing the back panel http://appliancehelponline.com/refertopevapfan.html
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