You have to enter its service mode to make it a factory reset.
If you wish to get some details; check the site linked here. Pull up older posts. Surf the site with patience. http://electronicshelponline.blogspot.com/
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You can buy its original remote control from the Authorised Service Center for Samsung at your town. All functions of the TV can't be controlled by any universal remote control. Some functions may even accessed. If you have the original remote control with you now, you can buy it from any electronic sparepart shops at your town. It will have a number, and should be noted when buying a new one. You can also buy it, either from "Ebay" or "Alibaba.com" by e-payment. Just give them the exact model number of your TV. They will have its number and will send to you by courier. OK.
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